Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥
PeopleCert is looking for a Contact Centre Executive, who will be responsible for handling Customer/Students related queries through inbound or outbound calls, chat, email and social media, demonstrating agility, empathy and ownership, ensuring outstanding customer experience.
As a Contact center executive, your tasks will include the following:
- Providing in-depth information to prospective learners, this includes counselling through phone, email, WhatsApp, etc.
- Responsible for managing, follow up and converting leads for Language Cert Tests.
- Identifying references through the existing customer base to increase the Sales pipeline
- Update details pertaining to lead discussions & conversion real-time on CRM software
- Responsible for adherence of the inside sales process, tools and data management.
- Handle Objections in order to complete exam registrations.
- Maintain effective communication (outbound calls) till the time the lead is enrolled for the test.
- Meet and exceed the target in terms of number of enrolments.
- Ensure that customer inquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert.
- Ensure that relevant correspondence is handled within the set KPI standards.
- Monitor and answer all queues from inbound requests (i.e. email, chat, phone and social media) within set KPI standards.
- Ensure that the working environment is secure and orderly during all shifts and dress code is in accordance with standards set for Customer Service employees.
- Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
- Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence.
What we look for:
- Bachelor’s degree any discipline will be an asset
- Minimum 1 year experience in similar position/ function
- Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
- Passionate with Customer Service
- Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
- Advanced computer literacy is required.
- Excellent interpersonal, verbal, and written communication skills.
- Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment
- Flexible to extend shift hrs and work weekend as per work requirement
- Proficiency in MS Office Suite (Outlook, Word, Excel)
- Ability to approach any situation with patience and empathy.
- Passionate for Customer service
- Experience working on CRM application for an Inside sales process will be preferred.
What we offer:
- Monthly Bonus upon Performance 💳
- Work in an international, dynamic and fun atmosphere
- Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓
- Huge learning experience in using best practices and global environment
- Constant personal and professional development 🥇
- 100% Virtual Hiring Process 💻
If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!
About PeopleCert
PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.
Quality, Innovation, Passion, Integrity are the core values which guide everything we do.
Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.
Working on Home Office (HO) Secure English Language Tests (SELTs)
Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.
If working on the SELT service in the UK, background checks will include:
- A basic or enhanced Disclosure Barring Service (DBS) check
- Right to Work in the UK check (including nationality, identity and place of residence)
- HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
- Financial background check
- Employment reference check
- If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK
In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.
All applications will be treated with strict confidentiality.
