Customer Service Specialist 3

Job Description: 

Service Renewal Advanced Quoting Representative
Title:  Customer Service Specialist 
Location: Bangalore

Principle Duties and Responsibilities

1. Be the main point of contact for Juniper/Partners for all requests related to quote creation, modification and management.
2. Supporting internal Sales Rep to help meet team quota and grow the renewal business by responding to service related queries, quotes and opportunity management.
3. Work with Juniper Service Business Manager directly on specific assigned tasks within established policies and procedures.
4. Interface with partners/distributors, Juniper Sales, Logistics, Customer Care, Customer Master, Global Support and Order Management related to quote/contract/ordering queries and escalations.
5. Administratively responsible for creating/managing service renewal quotes or renewal worksheets for complex deals for assigned accounts and accountable for quote quality and delivery within the agreed SLA.
6. Escalate customer problems to respective Service Business Manager and/or Account Manager.
7. Escalate quoting problems to the team-lead and/or regional Operation Lead.
8. Be well verse in systems and tools required to manage quotes and answer queries from partners, customers and Juniper team.

Requirements

1. 5+ years of service business experience and quoting skills
2. Good attention to details and documentation skills
3. Good verbal and written communication skills
4. Good organization skills
5. Good team player and quick learner
6. Ability to handle multi-tasking
7. SAP knowledge an advantage

About Juniper Networks 

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. The company serves customers and partners worldwide. Additional information can be found at www.juniper.net

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, colour, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.