Customer Support Admin(Europe)

Job description: Client Services eCommerce Associate, processing and execution of orders for our Europe region

Educational Qualification: Graduate in any discipline

Experience: Min. 2 years 

Location : Mumbai

Job   Description

As a Client Services eCommerce Associate, you will be responsible for processing all order types and determining requirements, answering inquiries, solving problems, fulfilling requests, and maintaining current and accurate information in all databases. This challenging position is fast paced and high intensity. Collaborations with multiple internal departments allows for career growth. This includes but is not limited to the following responsibilities:

Review  orders and resolve holds.    Review dashboard and resolve holds. Timely follow up and feedback provided for all customer issues. Achieve and maintain a positive rapport with customers Collaborate with field sales, accounting, planning, technical support, marketing, warehouse, training and education, and returns department Ensure that customer information is current and accurate.  Commit to meeting individual agent goals. Resolve problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems. Continue to learn new technology. Understand the big picture and how this role significantly impacts the overall business.

Key Skills:

Strong understanding of Computer Administrative Tools (Windows, MS Office) Ability to type 50+ wpm required Familiarity with Oracle and/or Salesforce preferred Graduate in any stream and 2 to 5 years of customer service experience.   

Behaviors:

Participate in special assignments/projects when directed by management. Adhere to compliance requirements at all times Display team leadership with the ability to create and drive effective team working. Highly effective and demonstrated Time Management and Personal Organization. Proven ability to thrive in a fast paced, ever changing team environment. Excellent communication skills to include proven professional, conflict management, and persuasion skills. Must possess strong problem-solving skills. Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks. A “Do It Now” mindset coupled with a strong sense of accountability.

Local time Zone or Match Central Europe time Zon

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.