Job Description
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here
Job Title- Customer Support Executive (Backend Operations)
Job Type- Contract
Location - Mumbai, India
-Analyzing Customer complaints and resolving within TAT
-Follow-ups with the respective departments for the ticket resolution .
-Preparing funnel report for complaint for customer service.
-Analysis of the repeated cases for reduction.
-Handling cases for different bureaus to resolve disputes.
-Handling customer transaction related disputes.
-Analysis of Complaints data for regulatory reporting.
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Job Details
- Job Location
- Mumbai India
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified
