Delivery Manager

Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

The Delivery Manager will be responsible to manage the total development one or more of Management Systems clients (including internal clients), called a work stream.  To deliver high quality technical solutions to the clients through the effective leadership of systems development staff either directly or indirectly. All solutions to be within the commercial objectives of Experian and client. The ideal candidate will have excellent written, oral and interpersonal communication skills, along with the fervent desire to continuously learn about different products and technologies.                                                                                                                                  

What you’ll be doing

Project Management

• Identification and implementation of methods, processes, tools, etc. to reduce development time. 
• Ensuring that processes/methodologies are followed which lead to zero fault status of products/services at time of delivery to the client.
• Maintain a constant flow of project work, to maintain the utilisation of staff within Management Systems
• Provision of high level project plans for  all development within the stream
• Delivery of projects into production with no unanticipated impact on postproduction support.
• Responsible for all client initiated projects from inception to implementation
• Regular reviews with Project Managers and/or client/project team leaders regarding status of client projects that highlight actions needed to ensure delivery on time and within budget.
• Recommend changes in existing practises/processes/methodologies 
• Provision of high level plans showing key milestones of all stream projects.

People Management

• Accurate estimates of staffing levels required to deliver projects on time and to budget
• Effective recruitment, selection and development of project staff
• Resolution of disciplinary and grievance issues. 
• Effective succession planning for business continuity.
• Development of staff

Customer Service / Support

• Development of effective working relationships with key clients to facilitate communication and reduce misunderstandings.  These to be based on standard working practises/processes with the Division.
• Resolution of escalated problems or queries to the client’s satisfaction and implementation of actions to prevent recurrence.
• Conduct regular reviews with the client to improve qulaity and processes.

Sales Process / Product Knowledge

• A thorough understanding of divisional products and services and their use by clients. 
• A working knowledge of  the main products and services of other divisions in the Group, particularly where they interface o r relate to own division’s products/services. 
• Adheres to Product Management guidelines when developing business functionality on behalf of the
• Adheres to design and architectural guidelines provided by ADT&C

Finance/Commercial

• Maintains the cost centre attributed to the work stream
• Provision of initial budgets and subsequent forecasts
• Contribution to the creation of the annual cost budgets (labour, training, etc.), monitoring of expenditure against agreed budgets, taking action where overspending is identified and presenting of business cases for additions/amendments to the budgets as required.
• Provision of development revenue forecasts in conjunction with the Account Director
• Determine Processing Revenue opportunities (i.e. secure long term revenues) in conjunction with the Account Director

• Experience in IT/systems development including some years in project and people management
• Appraisal skills
• Staff Management
• Project management
• Client management skills
• Can work at board level
• Good inter personnel skills
• Good presentation skills

What you need to bring to the party

• Estimates are accurate
• Staff recruited
• Effective resolution of grievances/disciplinary issues
• Minimisation of impact of absence or resignation of key staff
• All staff supplied with end of project assessments.
• Client (external/internal) relationships - feedback from clients
• High profile problems resolved to client’s satisfaction - feedback from account manager, clients, etc.
• Provision of quality and communication plans that have been jointly agreed with the client.
• Communicates effectively and accurately regarding products and services with clients and other Experian staff and management.
• No gaps in the implementation plans concerning the involvement of other products.
• Detailed project plans incorporating the tasks required from other Divisions.
• Reduced personnel issues referred by project managers and those leading teams
• Increased cost control and delivery to budget by project managers
• Management team morale - direct or indirect feedback
• Effective cross-divisional team working - delivery of quality solution to client on time
• Demonstrated managerial skill increases
• Knowledge of Experian’s business increases
• Understanding of client business increases
• Can deputize for Head of Delivery

Why us

• We’re a high-performance and driven team but we don’t forget to celebrate success
• We offer strong career and international opportunities for high performers
• We invest heavily in our products and our people
• We offer training and support from experienced subject matter experts and managers plus dedicated learning & development time

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