Deputy Manager_Network Engineer

About _VOIS

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About _VOIS India

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

What you’ll do
The Network Operations Specialist focuses upon the provision of network operations advice and administration and provides monitoring, operation and management of efficient and effective networks services fulfilling the Vodafone Strategy. The Network Operations Specialist has a good understanding of established concepts and procedures in monitoring network nodes, executing event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers. Typically reports to the Network Operations Manager.

Job Requirements

- Service Provider routing experience
- Campus LAN experience
- Operational experience Cisco Nexus and Campus technologies.
- Operational experience configuring OSPF, BGP, ISIS, EIGRP 
- Configure and troubleshoot the clients Network Tooling – i.e.CISCO PRIME
- Experience provisioning, configuring and troubleshooting Network Infrastructure, primarily campus & branch, data centre solutions
- Good knowledge of Network Routing and Switching
- Good Knowledge of Layer-3 Routing protocols EIGRP, BGP, OSPF, RIP, Static
- Good Knowledge of Layer-2 Switching, switch stacks and spanning-tree
- Experience with Cisco Nexus/Catalyst Switches
- Knowledge managing Cisco Wireless deployments and Wireless LAN Controllers
- Understanding packet captures and general network troubleshooting
- Experience Configuring and Managing IPSEC VPN, DMVPN

Who you are

* Advices and executes administrative activities of network operations including project initiations, system requirements, incident management and cost base management;

* operational excellence, solving problems through development of methods;

* Supports the team to deliver activities related to preventive maintenance, PW, acceptance tests;

* Conducts activities according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don't exceed the given time limit):Effectively interacts with colleagues to ensure the availability, performance and scalability of the network systems and to support the achievement of the Network Operations strategy;

* Performs assigned tasks in line with process, updating internal parterns accordingly and ensures customer SLA delivery, service availability, quality and continuity assurance;

* Delivers tasks related to Customer Service assurance with focus on high availability, minimum restoration times and customer management;

* Provides support to maintain solid relations with vendors and partners;

* Uses administrative experience to plan, schedule, implement and test new services, new features and network expansions;

* Supports and contributes to the consolidation of the Service Assurance function for IT and Networks, (incidents, problems and change management) for both fixed and mobile;

* Understands the needs and contributes to ensure actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration, in case of faults;

* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

_VOIS Equal Opportunity Employer Commitment

India:

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!