Employee Relations Manager

At Amazon, we’re working to be the "Earth's Best Employer and Earth's Safest Place to Work." To get there, we need exceptionally talented, bright and driven people. If you would like to help us make history, here’s your chance to accelerate our growth and ability to serve our employees and associates by joining the India Operations Employee Relations (ER) Team.
The India Operations ER team supports Field Operations organizations across fulfilment and logistics business lines. The central objective of our team is to ensure treatment of employees and associates that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, ER team’s responsibilities fall into proactive and reactive categories.
INOPS ER team is part of the Global Employee Relations vertical within Amazon, and works closely with the Field People eXperience and Technology (PXT / HR) teams and Operations teams in advising and enabling them to provide a seamless employee and associate experience.
As an Employee Relations Manager (ERM), you will drive positive employee relations and enable positive associate and employee experience in your region and line of business.
We are looking for candidates with who possess communication and interpersonal skills that let them communicate with ease, across levels from shop floor employees to senior leaders. The role will set in motion and advance numerous programs that develop and nurture a positive work environment, and advancing our work towards being the earth’s best employer. This position requires an individual who has employee relations experience. Experience and exposure to Indian statutory labor compliance laws will be helpful. Successful candidate will be able to independently own and drive broad spectrum of employee relations programs and handle issues. This role requires considerable domestic travel.
Key job responsibilities
The individual will be responsible for the following types of proactive work:
• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions. Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations
• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions. Partner to engage in continuous improvement in communication vehicles and practices
• Analyze and Interpret Data: Exercise analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs. Design, collect, and analyze multiple levels of employee feedback
• Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks
• Project Management: Independently own large-scale, network-wide projects delivered on time that improve associate experience at a site and network level. Conduct and oversee employee relations vulnerability assessment programs
The individual also will work reactively on critical employee relations issues that are crisis oriented and typically can only be successfully completed with limited time while exercising judgment. Time management between proactive and reactive responsibilities is a critical component for success in the position.
We are open to hiring candidates to work out of one of the following locations:
Mumbai, MH, IND
• Master’s degree / MBA with Human Resources specialization
• 6-7 years of relevant employee relations experience, or human resources / industrial relations experience for shop floor employees in a factory setting
• Successful record of creating, improving and executing programs at scale
• Have attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
• Written and oral communication
• Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies
Working knowledge and experience in Indian statutory labor law compliance