Front Office Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

• Performs and supervises guest arrival, guest departure, cashiering tasks in accordance with      hotel standards;   fulfills  special guest requests
• Attends to concierge and/or business centre requests in a precise and efficient manner; provides insightful information to internal and external customers
• Is seen as actively developing his/her network of contacts; organizes concierge surveys; updates and maintains Concierge database with meaningful information
• Has excellent knowledge of and is able to intuitively recommend the hotel's rooms and facilities; drives upselling programs
• Assumes the responsibilities of the Assistant Manager in his/her absence
• Provides genuine hospitality and recognition in the work area; maintains strict discretion; proactively updates guest history database; promote hotel services and products
• Anticipates guest needs and takes ownership of guest concerns and requests; ensures speedy and accurate follow up where required; acts decisively to ensure guest satisfaction; reports and notifies all glitches to Assistant Manager for further follow up
• Conducts daily briefings in the absence of management; assigns shifts and duties to junior colleagues
• Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification

• Performs pre- and post shift checks; ensures junior colleagues are immaculately groomed and aware of daily events
• Ensures all resources for an efficient operation are in place; re-orders operating supplies when necessary
• Ensure strict compliance with the hotel's cash handling and internal control procedures
• Is knowledgeable about the city, major attractions, dining and entertainment places, shops etc. and gives interesting and vivid descriptions in a concise, informative and appropriate manner, is able to recommend and arrange itineraries, hotel and transportation bookings
• Is proficient at handling travel arrangements including issuing air tickets and boarding passes, amending travel itineraries, hotel and transportation bookings
• Is highly sensitive to guests preferences and special requests, offers meaningful alternatives when special requests cannot be met; adds a special touch when an opportunity is presented
• Is proficient in safe handling of equipment and machinery; reports defects and accidents to management immediately
• Conducts routine maintenance and public area inspections