Job Title
Global Legal Knowledge Specialist
Organizational References
Career Level: Specialist (CL9)
Career Track: Corporate Function Legal
Unit: Legal Operations
Reporting to: Global Knowledge Manager within Legal Operations
Role: Legal Knowledge Specialist
Specialty: Knowledge Management
Job Characteristics
Full-time
Flexible working (particularly working from home) opportunities.
Typical office environment for meetings.
Less than 10% of the time spent on international travel.
Organizational Context
Accenture Legal encompasses ~3200 lawyers, contract management and other professionals in 46 countries, making us amongst the biggest in-house units of our kind globally.
Legal Operations (Legal Ops) provides services to other Legal functions that improve their day-to-day efficiency and effectiveness, facilitate change and control costs. The Legal Knowledge Specialist role is part of the Learning & Knowledge Management team within Legal Ops.
Job Summary
This is an exciting opportunity to support and develop Knowledge Management activities within Legal. The Legal Knowledge Specialist will support the implementation of Accenture Legal’s Knowledge Management (KM) Strategy. They will proactively support the Global Legal Knowledge Manager in curating and managing legal knowledge content, and work with the global Legal teams supporting activities to ensure content collection, content quality, and knowledge management adoption and awareness.
Key Responsibilities
Legal content management:
- Supporting knowledge-sharing and curation across Legal teams
- Applying consistent governance and content review processes to ensure content quality
- Working with document owners and knowledge curators to support them in managing guidance documents, templates and training materials
- Working with knowledge curators to identify knowledge gaps, and address accessibility and usability issues
- Offering on-going support and assistance to the Legal audience
Working as part of a global team to build relationships with key user groups and anticipate evolving Knowledge requirements:
- Working with the Legal Knowledge Manager and knowledge curators to help identify potential issues and areas for improvement; to scope pragmatic solutions; and to disseminate lessons learned and best practices
Supporting the Global Knowledge Manager to develop and implement knowledge awareness and adoption programs for Legal knowledge resources:
- Supporting the development and implementation of knowledge training programs
- Developing and implementing communication plan around knowledge-sharing opportunities and developments
- Actively engaging with Legal teams and influencing them to collaborate and contribute towards knowledge initiatives
- Supporting targeted knowledge forums, events and networking activities
Supporting Legal’s Knowledge strategic agenda:
- Working in close collaboration with the Legal Knowledge Manager and the Legal Technology team to develop enhanced solutions for KM
- Supporting the implementation of Knowledge strategic priorities, policies, standards and guidelines
- Helping to monitor and measure KM effectiveness and quality
Managing Legal External Resources:
- Supporting access and use of third-party legal research resources
Qualifications and Experience Required
- Undergraduate degree required
- Strong demonstrated interest and literacy in IT
- Familiarity and experience with Knowledge Management tools, technologies and processes
- Knowledge of legal research tools, or other online research tools preferred
- SharePoint experience is highly desirable
Skills Required
- Teaming: Confident and enthusiastic team player with experience working as part of global teams
- Task management: Professional and organized approach to delivery. Able to work under pressure and to tight timescales
- Prioritization skills: Comfortable working within a large and complex environment with multiple stakeholders and interest groups
- Strong evaluation and problem-solving skills: able to identify the real issue, and to anticipate requirements and potential consequences
- Spoken and written communication skills: able to deal confidently, tactfully and appropriately with people of different disciplines and at all levels of the organization. Able to deliver training and to support same
Personal Qualities Required
- Collaboration: Able to work well with others as part of a global team
- Resourcefulness: Able to carry out instruction and use initiative to identify opportunities for innovation
- Positivity: Demonstrate a can-do attitude
- Communication: Able to be credible and persuasive, influencing key stakeholders and able to communicate with different audiences
- Drive: Commitment to getting things done
- Flexibility: Ability to manage diary and working pattern to enable more interactions with global stakeholders
- Resilience: Able to manage emotions and take steps to manage workplace frustrations constructively; remaining calm and positive under pressure
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
