Job Description
Your Responsibilities
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
Your Duties
Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
Providing information to passengers about flight times, gate changes, delays, and other pertinent information
Processing boarding passes, checking identification documents, and directing passengers to security checkpoints
Tagging luggage and carry on inspection, referred to Teams & Conditions.
Boarding guest to the aircraft.
Deplaning guest from the aircraft.
Providing assistance to guest if any special need: wheelchair, NTL, etc.
Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.
Handle documents: GD, crew sign, collecting departure and arrival immigration card.
To report to Station Manager for any risk events to the safety and/or security for the station operations.
Your Traits
Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment.
Proficient in oral and written English, or local language where staff is located.
Possess good interpersonal and communication skills.
Able to work on shift.
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