India - Senior Executive Receivables (Internal Only)

Who are Inchcape?
At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

We have an exciting opportunity for a Senior Executive Receivables in our Accounts Receivables
team. You will be responsible for managing credit collections for the Global region by handling accounts receivable, handling collections, and maintaining data. The position would also be expected to optimize processes and collection operations to reduce costs and effort. A/R (Accounts Receivable) Invoice Percentage Current of at least 99%. Meet monthly cash forecast by 100% or above through up-to-date follow-ups and collections of past dues. 

Contract type: Permanent/Full Time

Salary: 5.5 to 7 Lakh per annum (INR)
Location: India- Chennai*

Duties and Responsibilities: 

• Collect customer payments by payment due dates 
• Reviews and prioritizes open accounts for collection efforts 
• Role of mentor and backup for the associates in charge of bringing them up the learning curve 
• Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment 
• professionally making outbound collection calls while keeping and improving customer relations. 
• Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented.  

• Based on customer responses, recommend, and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage associates from other departments, e.g., commercials, sales, operations, etc. 
• Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied. 
• When necessary, escalate collection problems to Management and/or the Sales Team to assist in the collection/resolution process 
• Approve and authorize release of orders according to credit line and payment history within established guidelines. 
• Communicate the status of the assigned portfolio and/or specific accounts to Management and/or Sales Team. 
• Work on special projects, e.g., account clean up, as needed 
• Identify issues attributing to account delinquency and discuss them with management. 
• Review and monitor assigned accounts and all applicable collection reports. 
• Provide timely follow-up on payment arrangements 
• Process Payments & Refunds as applicable 
• Resolve billing and customer credit issues 
• Update account status records and collections effort 
• Report on collection activity and accounts receivable status 
• Mail correspondence to customers to encourage payment of delinquent accounts 

Knowledge, Skills, and Abilities: Essential: 

• Articulate with good communication and presentation skills 
• Strong analytical capabilities 
• Microsoft excels proficient 
• Good interpersonal skills and  a hands on” approach 
• Ability to work independently without much supervision 
• Resilient, pragmatic, and hardworking 
• Structured thinker, good at both strategy and detail 
• Can be rapidly effective in a matrix structure 
• Demonstrated the ability to balance multiple changing priorities in a highly dynamic environment 

Education, and Professional Qualifications: Graduates or Postgraduates in the field of Finance or Commerce 

Other Requirements: Experience in Shipping/Logistics would be an added advantage 

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