IT Technical Analyst - Server Infrastruture

Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

IT Technical Analyst - Server Infrastruture

GENERAL PURPOSE

Responsible for the design and implementation of IT processes. Provides support to functional areas by creating and communicating solutions to complex problems and projects. Focused on server-side support, implementation, troubleshooting and administration.

RESPONSIBILITIES

• Manages and designs major hardware/software solutions in support of assigned infrastructure hardware and services in the organization.
• Administers infrastructure upgrades, implementations, and integrations.
• Provides technical administrative and configuration support for one or more of the following platforms: Windows Server, Linux, Unix, Active Directory, Terminal Services, Virtual Infrastructure, Data Protection, and other related technologies.
• Provides technical support of Infrastructure hardware, software, and firmware, including storage systems.
• Provides advanced problem resolution for server and client-based software. Required 24 x 7 on-call support rotation assignments.
• Applies advanced problem-solving skills and executes solutions to complex problems independently.
• Applies learned IT skills to work assignments.
• Coaches and mentors IT tasks and skills to others.
• Develops and implements IT processes.
• Identifies opportunities and owns improvements to technologies and IT processes.
• Leads, defines, and completes complex IT tasks independently; may lead small projects.
• Manages and accountable for project completions.
• Performs additional responsibilities as requested to achieve business objectives.
• Presents work output in a clear and concise manner.
• Performs additional responsibilities as requested to achieve business objectives.

MINIMUM REQUIREMENTS

• Bachelor’s degree in information technology, computer science or other relevant academic qualifications.
• 6+ years of experience is essential.
• Minimum of 2 years of project experience in implementing server-side projects
• Relevant certifications on server and associated technologies
• Excellent verbal and written English communication skills as this role interacts with business partners across borders.
• Strong teamwork skills, e.g., ability to work with others during stressful problem-solving activities, open to other's ideas.
• Demonstrates analytical thinking abilities, excellent attention to detail.
• Ability to manage own time and to work on several tasks simultaneously.
• Customer focused; ability to be proactive, e.g., provide advance notice of potential problems or issues.
• Excellent problem-solving skills; resolve problems quickly and efficiently.
• Able to work flexible hours and in shifts; weekend coverage will be required as necessary; share 24x7 on-call support with other team members on rotation.
• Ability to effectively use office automation, communication, software, and tools currently used in the Herman Miller office environment.
• Expert knowledge of how current trends and technology may be used to support business partners.
• Proficient understanding of and ability to identify how technology solves business problems.
• Core understanding of and ability to connect the needs of multiple Herman Miller functional areas.

Additional attributes

• Comprehensive knowledge of server hardware components and their interactions with operating systems and other network elements including data storage technologies in an x86/x64 environment.
• Experience with the administration of Microsoft Windows Server, Active Directory and Terminal Server.
• Experience with the administration of Virtualization Infrastructure.
• Experience with the administration of Data Protection Methods and technologies.
• Standard working schedules with flexibility for rotating 24x7 on-call support.
• Ability to travel up to 10% or as needed to achieve business objectives within the country.
• Comprehensive knowledge of datacenter operations and host infrastructure components.
• Proficiency in the administration of Red Hat Linux and Windows operating systems. MCSE or RHCA and VCP Certifications are preferred.
• Experience with PERL or PowerShell script development.

Non-Technical

We need someone well-rounded, easy to get along with, and eager to help-out.  Candidate must be organized, have excellent communication skills, be able to set priorities and have thorough documentation skills.  HMI places high importance on honesty and integrity.  Collaborative environment but must be able to work under duress and make decisions.  For example, if a production line goes down in a plant, the Engineer needs to have a high sense of urgency and stay calm while troubleshooting the issue.

Interview process

HR Screening Technical screening with local hiring manager and Infrastructure Lead in India Technical screening with Remote Manager and peers Optional: 2nd round evaluation if required.

Please note: At least one or more of these rounds could be physical face to face interviews.

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.