Lead - Business Development - ANZ

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Overview:

We are actively seeking a seasoned and results-driven Strategic Business Development Manager with a proven hunting background to join Freshworks' dynamic team. In this role, you will leverage your extensive experience as an Account Executive/BDM to source opportunities working closely with an Enterprise Account Executive in the Australia and New Zealand region. Your unique blend of BDM and Account Executive expertise will be instrumental in driving new business and expanding Freshworks' footprint in the ANZ enterprise market.

Responsibilities:

Hunting for Large Opportunities:

• Apply your hunting background to identify and pursue high-value opportunities within the ANZ enterprise TAM.
• Utilize a strategic approach to engage and win over senior executives/CXOs in target accounts.

Lead Generation and Qualification:

• Leverage your experience as a BDM and Account Executive to conduct in-depth research and identify prospects with the highest potential for conversion.
• Qualify leads based on a deep understanding of client needs and alignment with Freshworks' solutions.

Strategic Prospecting:

• Implement a strategic prospecting plan, incorporating your hunting skills to penetrate and establish meaningful connections with enterprise-level accounts.
• Utilize a multi-channel approach, including phone, email, and social media to engage prospects.

Collaboration and Communication:

• Work closely with the sales and marketing teams to align strategies and messaging for targeted accounts.
• Leverage your experience to bring valuable insights and contribute to the overall growth strategy.

Market and Industry Knowledge:

• Stay abreast of industry trends, competitive activities, and market developments to identify new opportunities and maintain a competitive advantage.
• Share insights with the team on customer needs and preferences in the market

Qualifications:

• Minimum of 7-9 years of experience, with a background in Business Development and as an Account Executive for 1-2 years, in the SaaS industry.
• Proven success in sourcing and closing high-value opportunities in the enterprise segment.
• Excellent communication and interpersonal skills with the ability to build relationships at all levels within an organization.
• Deep understanding of the ANZ market, including industry trends and competitive landscape.
• Familiarity with CRM tools and sales enablement platforms.
• Self-motivated and results-driven, with a track record of meeting and exceeding targets.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.