Learning Experience Designer (L4) , FBA Support Operations

Fulfillment by Amazon (FBA) is a program we offer our sellers to outsource their order fulfillment to Amazon. The FBA Learning and Development (L&D) team empowers and enables our employees who support this program. We execute our learning and development strategy for new hires and existing associates, including leadership. We ensure our employees have the skills and knowledge to deliver excellence daily.
We are seeking a Learning Experience Designer (LXD) with adult education and training experience and demonstrated ability to create quality learning experiences. You are comfortable writing content from source materials. You can effectively prioritize competing projects, making trade-offs between depth and delivery as needed. You have experience working with clients or internal partners to move projects forward and remove roadblocks while maintaining a high level of professional communication. You are a critical thinker who steps into your audience’s shoes to make content engaging and easy to follow. You have an iterative mindset and bring new ideas to the table to improve content quality and internal workflows.
Key job responsibilities
• Provide associates with learning experiences that will enable them to make faster decisions with zero defects
• Identify learning needs mapped to business outcomes by partnering with business leaders, subject matter experts (SMEs), and other key stakeholders
• Apply adult learning principles to design learner-centered, performance-based solutions, using multiple modalities
• Develop course content including, but not limited to, measurable performance objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations, reference glossaries, and assessments
• Gather, develop, and write content based on interviews with stakeholders and SMEs
• Revise course content based on metrics and feedback regarding the efficacy of the content
A day in the life
The LXD will plan, design, develop, and launch learning materials. An average day may include developing ILTs, writing storyboards, developing multimedia content in Articulate, and brainstorming new content for our programs. The LXD will partner with other LXDs and internal and external stakeholders to deliver on fast-paced timelines.
About the team
Our vision is to empower our people by providing effective learning opportunities to develop their skills and knowledge. Our global cross-functional team is passionate about achieving this vision. We are highly collaborative and enjoy working together.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
- 2+ years of program or project management experience
- 2-4 years relevant experience in an instructional or learning experience design role
- Experience designing and developing interactive training materials in multiple modalities, including ILT, e-learning, video, and/or job aids
- Demonstrated ability to communicate information clearly and facilitate learning solutions for diverse audiences
- Proficient in English
- Experience working with a globally distributed team to achieve shared objectives
- Possess communication organizational and detail orientation skillsets
- Experience in program or project management
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience in e-commerce