Location - Gurugram, Haryana- India
The Private Onboarding (POB) department has to show increased profitability in processing and by ensuring a compliant, cost efficient and scalable onboarding platform across all of Saxo Bank’s departments & offices in general. The processing must actively contribute to delivering a coherent, consistent and smooth Saxo Experience. The Onboarding team is responsible for delivering into the following areas:
RESPONSIBILITY:
Language Translation: To translate required Italian Language documents to English.
Onboarding: be familiar with general onboarding standards for private individuals. Deliver timely onboarding within the agreed Onboarding SLAs on processing time and quality in production. Deliver a strong and consistent client experience providing for the Saxo Experience. Be able to use risk-based approach while ensuring that the Saxo Group is not exposed to regulatory or compliance risk. Ensure that KYC quality is high, and that client risk is kept under control.
Regulatory capabilities & Strong client risk management: have basic knowledge of locally important regulatory requirements and background legislation. Contribute to efficient and thorough CDD & EDD processes is conducted during onboarding and that cost-efficient and quality focused ongoing due diligence (ODD/OEDD) on client’s takes place, with the correct frequency and when alerts are raised.
Onboarding process efficiency: Support wherever needed the development of digital, transparent and simple processes which are easily managed, optimized and monitored. Remove complexity and increase productivity by active participation in process improvement/lean processes. Streamline and optimize Onboarding processes where possible and contribute actively to creating and maintaining global policies, procedures and work instructions.
Reporting and issue handling: consult next level management in case critical issues to ensure that needed elements are escalated to GTL & GH to ensure visibility, engagement and interaction.
MANDATE:
You are fluent in Italian (CEFR/IELTS level C2 and above or M.A. degree in Italian Language):
Professional proficiency in Italian is required so you can help our Italian speaking clients.
Relevant experience should be at least 2-3 Years into Onboarding and KYC with proficiency in Italian language.
You are organized, eager to learn and able to stay on top of several tasks at the same time.
You enjoy helping clients and have a curious and problem-solving mindset. Some work experience with high volume client interactions is beneficial, but not mandatory.
To interact and if necessary, escalate with any part of Saxo to ensure compliance, operational efficiency, proper business procedures and client focus on Onboarding - working closely with relevant stakeholders securing this.
Deliver into the key Onboarding priorities and cross departmental projects agreed with the Global head of Onboarding.
BUSINESS KPIs
D2D control of processing and queues Compliant processing being up to date on regulatory standards.
Contribute to developing the digital capabilities. Meeting discipline.
We get curious people invested in the world
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
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