Job Description
Operations Manager :
Must be having minimum6yrs of Work Experience in 4 or 5 Star Hotels .
Should have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests.
Also responsible for highlighting short/medium/long-term issues to the General Manager / MD and helping formulate solutions.
The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.
OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES:
Fully responsible for all aspects of all departments.
Support and work with all Head of Departments in all aspects of
running this hotel.
Ensure the premises are in operative condition as per the
category of the unit to receive & serve the guests.
Overlook Front office and Food & beverage operation on daily
basis .
Conduct regular operations team meetings with all the HOD daily
/ weekly to discuss routine operational matters, sales targets,
GSTS feedback action taken for service recovery, and any staff
issues. Minutes of the meeting are to be sent to
GM/Management.
Ensure SOP implementation in all departments and check the
same during routine operational checks. Consultant /GM guidance
is to be taken wherever required.
Monitor the purchase/indent / questions of each department,
the accounts receivable (collection from debtors) and the
accounts payable (payable to the vendors/suppliers, etc).
Closely working with head of department ,inspecting the stores
(F & B / Kitchen / Housekeeping / Security) to check the stock in
hand (quality, par stock levels, expiry, etc) with the F & B
Manager and chef.
Dealing with Suppliers / Vendors for quality products involving
the Purchase Manager and providing performance assessment of vendors every quarter to HO
Purchase.
Inspecting all departments for SOP implementation.
Inspecting all arrival rooms and guest areas for their upkeep and
maintenance.
Inspecting all departments with their respective Managers for
cleanliness, ambience, service readiness, staff grooming &
hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and service
recovery process.
Meet all dept. heads to review & train the staff to upkeep the
human capital.
Identifying staff learning needs and assisting with development
Providing timely and constructive feedback to all direct reports
as and when required either formally or informally.
Conduct weekly / Daily meetings with Head of department for
day to day operation and plan of action.
Monitor and maintain operation & overhead costs to maintain
maximum revenue for the organization.
Be available on call 24 hours a day to resolve any urgent
problems or emergencies.
Responsible for the overall management of the operation of the
hotel.
Responsible to adopt long working hours and break shifts as and
when required in operation.
Any other duties assigned.
PREREQUISITES:
Excellent revenue management skills with experience in budgets, P&Ls, and forecasting. Working with colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.
EDUCATION:
A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor’s degree and/or diploma in hotel or another related field.
Computer Knowledge, MS Office. Experience in Property Management
Job Details
- Job Location
- India
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified
