Operations Manager, RBS Instock

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Team - The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog and reduce defects. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Roles and responsibilities:
An L5 Operations manager is expected to independently own business processes and metrics, establish processes for measuring, tracking, and driving continuous improvements. They Forecast and plan capacity to meet the business needs and drive a culture of quality and process excellence. They also effectively partner and manage stakeholders and build scalable solutions that solve business problems and drive adoption across teams. The Operations manager is also expected to hire, mentor and develop a high performance team, identify and groom top talent, develop leadership principles within the team and continuously raise the bar. In a nutshell:
· You will be responsible for an Operations team supporting multiple categories, works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good. Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.
· Work with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that impact reduction of defects.
· Work closely with internal product and project teams to design scalable and auto-resolution solution.
· Manage the team of Managers and or individual contributors and ensure high service delivery and execution
· People Management
· Analyzing Trend.
· Formulate, Implement, Track career path & Individual Development Plans of each member in the Team
· Metrics Management
Stake Holder Management
Key performance areas:
Managing Business Problem/Programs:
1) Knowledge of supply chain backend operations.
2) Should be managing a team of managers to achieve group objectives.
3) Has had experience on defining and owning business goals and establish mechanisms to track them.
4) Should have been able to identify and tackle hard business problems within their organization and propose long-term solutions.
5) Should have lead data analyst / program managers
6) Should have been able to establish SMART goals for their organization and direct reports
Interpersonal Relations and Influence, Stakeholder Management:
1) Establishes a vision and engages and inspires others
2) Leverages collaborative relationships to accomplish goals and negotiates for win-win situation
3) Has had experience in managing conflicts
4) Experience in handling WW / large-scale project, proven ability to interact directly with functions involved in the part of project (e.g. Supply Chain, Transportation, Operations Research, Finance, Fulfillment Centers, Technology, Engineering, Facility, Finance, IT, global functions) and deliver results.
5) Ability to work closely with internal product and project teams to design scalable and auto-resolution solution.
6) Ability to work with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that reduces supply chain defects.
7) Should be able to own WBR, MBR and QBRs with excellent writing and verbal communications skills
Developing Talent:
1) Should have experience in managing the manager and holds them accountable for meeting them.
2) Delegates work based on organizational needs and individual capabilities and development needs
3) Provides timely, valuable feedback to direct reports and coaches continuously
4) Promptly addresses performance issues among direct reports and the larger group
5) Recognizes and rewards good performance
6) Identifies own development needs; creates and implements development plan for the direct reports to help achieve their career aspirations
7) Should have been able to contribute to hiring managers, data analyst, and (or) program managers
8) Should have been able to develop resources within their teams (preferably managers)
Problem Solving:
1) Analytical reasoning including assessing and understanding events; anticipating questions and potential impact
2) Integrating information from several sources to understand an issue
3) Strategic thinking and planning
4) Draws upon the expertise of others to assist in addressing issues or solving problems
5) Makes thoughtful decisions based on sound rationale
6) Should have worked or root-cause fixing than fixing symptoms
Technical expertise:
1) Experience working in a fast paced environment similar to a high tech-ops start-up with responsibility for leading direct reports and influencing teams in a matrixed environment.
2) Good to have experience with Python/VBA or any leading RPA software such as UI path, Automation anywhere etc.
3) Does the person think tech first?
4) Ability to write technical specs that goes into BRD or PRFAQs
Key job responsibilities
The core focus for Retail Efficiency Program - instock will be to reduce cost to serve for Retail by contributing in Retail HC time savings or avoid incremental Retail HC being hired.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
- 2+ years of program or project management experience
- 3+ years of team management experience
- Experience leading process improvements
- Experience with data analysis and business case development, and managing programs from concept to implementation
- Knowledge of data mining using SQL
- Experience in translating business needs into detailed feature requirements
- Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries