Job Responsibilities:
Intermediate Order Processing: Receive and process semi-complex customer orders via various channels, including email, phone, sales quotations and online portals through Trimble's order management systems.
Intermediate Sales Quote Support: Assisting sales teams with preparing accurate semi-complex quotes prior to and after signature and subsequently converting quotes to orders in respective systems.
Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.
Customer Support: Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.
Inventory Awareness. Intermediate collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment. Alert relevant stakeholders (customers/sales teams etc.) in case of any stock shortages or delays.
Documentation: Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy.
Quality Control: Verify accuracy of order details ie. pricing, part #’s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.
Compliance: Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.
Troubleshooting and Issue Resolution: Identify and resolve order-related problems promptly, escalating complex issues to senior management or other relevant departments when required.
Support shipping/import/export teams and customer requirements for related documents if required.
Overall Experience Required - Minimal of 2-3yrs experience in Order Management background
Educational Qualification - degree holder of any stream / non accounting background
Let our experts design a Professional CV for you.