Principal Inbound Product Manager - Accounts Payable Operations

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Team

Join the new and fast-growing Finance and Supply Chain Workflow team at ServiceNow and help shape the future of Accounts Payable! Together we will transform experiences to unlock the efficiency and potential of finance and Accounts Payable organizations. Here is what is important to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopting a growth mindset in relentless desire to help better our customers, our team and yourself.

Role

The Staff Inbound Product Manager resides within the Product Organization. This role is extraordinarily collaborative, working not only with peer inbound and outbound product managers, but also cross-functionally with engineering, QE, design, documentation and other product teams.

If you are passionate about leading the product’s strategy, getting to know the customers and user personas, being intimate with the problems users have, executing planning and releases, and building products customers love, this role is for you! In it, you will:

• Drive product strategy:
  • Evaluate customer pain points, research insights, usage and adoption data, and competitive and market intel to develop a point of view on product priorities.
  • Write business cases for investments and deliver these insights in executive facing meetings.
  • Build and manage a backlog of customer and/or market validated ideas and requirements which translate to a clear minimum viable product with differentiators.
  • Explore and pitch inorganic methods of providing solutions which solve problems for customers.

• Execute planning and releases:
  • Work with user experience and engineering teams to bring ideas to life.
  • Communicate complex problems in easily understood requirements.
  • Validate product designs and prototypes with customers.
  • Collaborate with other ServiceNow product teams to resolve and execute cross-team dependencies.
  • Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues.
  • Ensure successful delivery of product releases.

• Product enablement and success:
  • Collaborate with outbound product management, sales, marketing, product success, education services and other teams to cement customer success.
  • Develop enablement collateral which helps to create the “whole product.”

• Engage with and champion the customer:
  • Understand how customers are using the product as well as trends such as reasons for lack of adoption or low usage and barriers to success.
  • Be voice of customer, providing their perspective on value throughout product development lifecycle.
  • Run design partnerships with top 5-10 strategic customers.

To be successful in this role, the candidate must:

• Have 8+ years of inbound or technical product management experience in accounts payable, or related fields.
• Preferred understanding of industry best practices, regulations, and emerging trends.
• Demonstrated adaptability to new product management methodologies and a willingness to discard practices that don't serve our team, product, or customers.
• Clear articulation of the prioritization and validation process for proposed investments, supported by data demonstrating benefits to the business or customers.
• Experience in Agile and/or Scrum methodologies (certification not mandatory).
• Strong prioritization skills and the discipline to focus on high-impact activities.
• Proficiency in gathering and translating product requirements into a comprehensive product roadmap. This includes ability to identify and prioritize problems before creating solutions.
• Strong written and oral communication skills to be able to convey technical and business concepts at a level appropriate to the audience.
• Understanding of user experience principles and collaboration with UX/UI teams to create intuitive and user-friendly solutions.
• Use of analytics and metrics for product performance evaluation, with the ability to iterate based on data-driven insights.
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.
• Think strategically, learn fast and communicate with impact.
• Should be able to influence and create alignment across cross-functional teams without formal authority.
• Ability to think critically, solving complex problems.
• Thrive in ambiguity and operate fluently.

If you are passionate about driving innovation in accounts payable solutions and possess the skills outlined above, we invite you to apply and be a key player in shaping the future of our product.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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