Job Title
Our department mission is, on side to sustain Air GDS/EDIFACT business profitability, on the other side to build a long term-proof and secured Travel Order Platform enabling to smoothly manage sales of any type of Air content.
As such, the department is a key contributor to NDC[X] program (1st TRD priority), LCC program (2nd TRD priority). Next year’s challenge will be to operate the airline transformation, adapting our ecosystem to One Order / NEVIO content distribution.
The Ticketing product management team is responsible to build products in line with Amadeus strategy: from the vision to the roadmap, deliveries, deployment, and adoption.
The scope covers following 3 main areas:
Ticketing functions for air segments and services, Sales reporting to the travel Industry entities (IATA and ARC) Feeds to the travel agencies mid and back-office systems
Following products are part of the team portfolio:
Key Accountabilities:
You will:
● Identify opportunities
_ Identify, analyze, and assess business requirements from customers and prospects.
_ Benchmark other business needs.
_ Give input to the product plan/Roadmap & long-term plan.
_ Consolidate and articulate business needs into new product concepts or upgrades.
● Formalize requirements (scoping)
_ Propose solutions to the customer aligning with Amadeus business needs.
_ Assess potential gaps between customer requirements and Amadeus solutions.
_ Write a high-level business requirement and/or document detailed requirements, and Epics and User Stories as a Product Owner.
● Lead design and development
_ Work closely with Design and Development teams to define priorities and product-releasing plan for new products or product upgrades.
_ Participate to Sprints reviews when applicable / required.
● Follow up customer satisfaction
_ Provide support and assistance to customer
_ Monitor product acceptance, product performance and satisfaction
_ Take corrective action as necessary
● Promote the product
_ Provide key information on the product to define the Value proposition
_ Contribute to the launch plan with Product Marketing and other associated teams & BUs.
_ Share content for product documentation, sales tools and collateral.
_ Create standard and tailor-made presentations, and demo scripts showing product value.
_ Give presentations, demos and familiarization sessions to customer, or train Sales to perform them.
_ Participate to the preparation of key events, guaranteeing the success of product launch and follow up.
_ Contribute to RFP/RFI for the product
● Product Owner activities (if applicable depending environment)
_ Define the product vision & the business value in line with the business owners , other POs & agile teams
_ Embark customers & Amadeus teams on product vision, share product knowledge and ensure mutual understanding of the business
_Maximize the agile team outcome: translate requirements into epics and user stories, prioritize them and validate their deliver
2-3 years in the Travel Industry with functional expertise in the Ticketing/Reservation area.
A MBA or a previous experience as Product Manager is a plus.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Let our experts design a Professional CV for you.