Relationship Manager-2400002246

The Role Responsibilities

• Responsible for originating and delivering revenues as the primary global client contact for the select Bank Relationships delivering the best product the bank has to offer by mobilising RAM’s, FAM’s, product partners & new ideas into each client relationships. 

Responsibilities

• Deliver client revenues across Transaction banking, Financial Markets, and Corporate Finance.
• Responsible as the primary coverage and origination point to grow revenue for a portfolio of Fintech and other BBD clients.
• Ensuring setting up Credit limits commensurate with the risk of the underlying portfolio while ensuring Nil Loan Impairments
• Work with the Global Account Manager (GAM) and, the Regional Account Manager (RAM) to deliver the SCB network to our clients, by understanding client requirements, mapping out opportunities through an account plan, executing business strategies, as well as steering the client relationship. Position SCB India as a key corridor for all the local Indian banking requirements of foreign bank and broker dealer clients
• Work collaboratively with all product partners to provide well-designed solutions that meet client needs.
• Conduct calls with network teams and product partners on a frequent basis to discuss existing business, new opportunities, service issues and feedback from clients. Focus on existing and potential geographic corridors based on business trends
• Participate and contribute to Global / Domestic RFPs to win Custody / Cash mandates for clients
• Accountable for revenues, Liabilities, Market Share, Client Servicing and risk (AML, CDD, GIC and Credit) of both originated and inbound clients. 
• Ensure that product knowledge is continually developed and up to date
• Stay abreast of regulations and anticipate both regulatory and competition related developments in markets in which the clients operate
• Act as a champion of the Bank’s brand, culture, and conduct standards
• Establish effective working relationships with key client contacts across levels thereby strengthening and deepening relationships
• Cold calling new to bank clients that align with the banks onboarding strategy
• Maintain a strong working relationship with Operations, Risk, Legal, Compliance and other key stakeholders

Strategy

• The GAM is the strategic advisor to the Client, accountable for the overall client group revenues, profitability and risk acceptance (AML, CDD and Credit).

Business

• Closely track revenues, liabilities and RoRWA vis-à-vis budget and scorecard metrics on a monthly basis as well as review the same with product partners to identify gaps and further growth opportunities

Processes

Proactively manage the designated client portfolio to ensure:

• Origination and client relationship management for a portfolio of Clients including setting overall client strategy and account plan
• All Risks, including regulatory and internal, are appropriately identified and managed.
• The client portfolio is managed in compliance with the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute to policy formulation
• Key regulatory risks and concerns are raised through the governance framework and with Banking management
• Adhere to relevant sales disciplines in accordance with CIB standards e.g. Account Planning, Call Reports, Deal Pipeline Management, and static data management

People & Talent 

• Adhere to job descriptions and objectives set by line manager and actively seek feedback on performance against those responsibilities and objectives
• Active participation in career development planning and alignment with line manager. Develop risk awareness and maintain up to date knowledge on regulatory developments and required standards for compliance. Support the risk-return discipline in the team culture.
• Maintain adherence to the bank’s global standards through completion of various mandatory training and learning objectives. Improve relevant skill set through on the job learning and comprehensive training plan
• Provide feedback into objectives and performance of broader coverage team on the clients covered, including GAMs, RAMs, FAMs, industry and product partners
• Leverage the banks learning platform and enroll in courses both current job related and cross functional

Risk Management

• Take the initiative regarding regulatory, reputational and ethical matters, and providing proactive advice to clients onshore and offshore on these issues
• Embed the Group’s values and code of conduct and ensure adherence to the highest standards of ethics and compliance with relevant policies, processes and regulations, 

Governance 

• Awareness and understanding of the regulatory framework in which country operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for challenging colleagues effectively on regulatory and ethical or conduct issues and working effectively with regulators in an open and cooperative manner. 
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Ensure deep understanding of the correspondent banking business and the risks associated with the same to be able to identify and escalate risks to the appropriate committees within the bank. Also ensure that all CDD records are up to date with no over dues and strict adherence to all internal protocol on the same
• Responsible for CDD, GIC and BBA of clients managed in Country along with strict adherence to onboarding protocols

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Drive to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Complete all mandatory e-learnings within required timelines with nil overdues

Key stakeholders

Internal:

• Engage with product partners within the country to ensure breadth and depth of client coverage and deepening for Inbound business and onshore foreign bank clients.
• Engage with GAMs and RAM’s on relevant client account management activities
• Other relationship managers within the team, client managers and credit analysts
• Consult with stakeholders in Risk, Legal, and Compliance to ensure that the portfolio remains credit worthy and within the policies of the bank
• Work closely with country operations and middle office teams to deliver clients requirements which may be bespoke at times

External: