We are looking for a dynamic leader for a 5 35 to 45 person Operations team, which supports various businesses including Research, Sales, Index, PricingDirect & Digital Markets. This team lead will require strong people management and leadership skills, along with extensive experience managing various BAU functions as well as transformation projects. There are five different sub-teams within the broader organization, each managing a different aspects of user entitlement and enablement, regulatory oversight, data delivery and other functions. The team partners closely with various global teams including Senior Management, Compliance, Legal, Technology etc. and is instrumental in driving Global Projects.
Job responsibilities:
The primary responsibility of this position is to manage multiple teams locally and directly under DCS Mumbai, oversee Transformation Projects, streamline process using new technology, contribute towards the broader DCS vision, develop strong metrics framework and people’s mgmt. for a team size of 35 to 45 members.
The candidate will be responsible for:
- Defining a future state vision for the functional area in conjunction with the BAU Operations team
- Lead the execution of the program/projects from an Operations perspective via build out of strategic platforms and decommissioning of legacy systems
- Determine new business opportunities and areas of synergies with other business-like Markets Operation, Research, Sales etc.
- People’s mgmt. including training and upskilling agenda, hiring different skill sets based on future state of the team
- The role requires working with multiple stakeholders including Product Management, Operations, Technology, Risk & Control, and Finance leveraging industry best practice on change and transformation.
Required qualification, skills and capabilities:
- Understand and ensure a strong and stable operational environment with robust controls, checks and balances
- Manage and drive various day-to-day activities and tasks of Operations Manager
- Identify new technology or tools that can be leveraged by the team to enhance process, track metrics and improve controls
- Governance – regular, formal updates to senior stakeholders
- Ensure the organization is at all times compliant with applicable laws and regulations
- Build/develop the right skills, experience, knowledge and capacity in support of the above
- Leadership - Assume a key leadership role within the Strategic Execution team. Build and develop relationship across the organization to drive change
- Be involved in each stage of the Project Delivery Framework (PDF) from requirements to design to implementation
- Ensure a client-centric approach is core across the team
- Ensure a consistent focus on the people agenda – soft-skill coaching and technical training, talent management and retention, clear succession plan and critical activity coverage, rewards and recognition
- Understand current processes and challenges to define a future state process and benefits with the goal of enhancing client experience, increasing automation, efficiency, and reducing risk
- Full program lifecycle management including: Defining program/project objectives and benefits, functional domains and architecture, business requirements, delivery roadmaps, migration of processing from current state/platforms to target state processes and platforms, operational readiness
- Partner with business and technology teams to execute and achieve program objectives
- Oversee large data sets relating to operations procedures, ensuring subject matter experts manage their process description data effectively
- Manage and analyze that data to extract themes for operational efficiencies
Required attributes and qualifications:
- Strong experience of 10-15 years in Operations as a Leader
- Strong experience of 3-5 years on Tech Change programs, Process Improvements, Operating Model improvements
- Excellent problem-solving skills in order to identify, understand and address operational and technical issues. Proactive in displaying these skills and developing solutions.
- Strong knowledge of technology solutions available in the market for Operations business
- Must have Microsoft Office skills: Excel, Word, Access and PowerPoint
- Influencing and negotiation skills - leverage subject matter expertise in driving conversations, challenging status quo and influence decisions/direction with stakeholders
- Ability to operate in a fast-paced environment under high pressure with time critical deliveries; multi-tasking, prioritizing and able to adjust to changing priorities
- Strong partnership record - ability to build effective relationships across different parts of the organization as required
- Should have a collaborative work style; fostering co-operation and teamwork
- Strong communication skills, both written and verbal, including the ability to develop relationships across various stakeholders including senior business executives
- Control mindset to identify process control gaps, prioritize and mitigate operational risk
- Effective change management and transformation experience. Ability to challenge current state and mind set, adapt to a changing environment
- Good understanding of downstream impact of actions undertaken, particularly the requirement for strong and timely controls throughout the life cycle of the trade
- Ability to motivate people, manage careers, influence team and provide a vision
- Effective stakeholder management
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
