Sales Strategy Lead

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The Sales Strategy Lead role will focus on Sales Strategy & Programs using a mix of market intelligence, modeling and analytics to develop deep business insights in support of Zendesk’s go to market (GTM) organization and leadership. The lead will be part of an impactful team chartered with driving strategy and supporting GTM programs including data analysis, setting financial goals and actively informing deviation and potential investments to support business decisions that improve revenue and profitability. This role requires a strong analytical approach with the ability to also assess cross company program support effectiveness and provide sound strategic advice plus practical forward looking operational insight for senior executives. The Sales Strategy Lead will gain experience in key functional areas such as strategy, sales, marketing, customer experience, finance and analytics. The Sales Strategy Lead is currently an individual contributor role and will report to the Sr. Director of GTM Sales Strategy.

The successful candidate will have a steadfast curiosity, and possess a passion for creating innovative strategies and a deep analytical framework to gather market share and monetize Zendesk products. Moreover, they will excel at developing recommendations that transcend the numbers with high initiative, and strong leadership drive in pursuit of concrete outcomes. Candidates should be able to generate hypotheses, independently analyze complex data and make strategic recommendations despite uncertainty and ambiguity.

Responsibilities:

• Work closely with sales leadership to develop and help drive Sales Strategy 

  
  

• Lead analysis of business performance to identify future roadblocks and present strategic recommendations to GTM leadership for decision making and investment

  
  

• Lead cross-functional critical initiatives and link strategy to operations by partnering with key business partners including Product Marketing, Product Strategy, Sales Enablement, Sales Ops and Sales

  
  

• Identify untapped market potential, then develop and implement plans to capture it

  
  

• Work closely with sales ops to analyze and see opportunities for sales productivity improvement

  
  

• Should be able to lead TAM/SAM analysis, Propensity Modeling, account tiering, market segmentation and HC planning

  
  

Desired Qualifications and Experience:

• 8-10 years of prior work experience in a sales strategy or analytics type role

  
  

• Good understanding of software industry / SaaS sales and marketing models

  
  

• Experience in sales, marketing, or customer success is preferred

  
  

• Proficient in CRM and data analytics/modeling tools, Working knowledge of SQL is must.

  
  

• Exceptional problem solving skills: proven ability to lead multiple priorities, structure complex problems, perform deep analytics, derive business insights/scenarios and develop solutions

  
  

• Demonstrated ability to optimally prioritize and deliver results in an impactful sales environment

  
  

• Experience in running and leading Sales Play for new products, acquisition and merger product portfolio etc.

  
  

• Highly collaborative, teammate who can independently work cross-functionally and build trusted peer relationships across the company with internal counterparts

  
  

• Education preference-Bachelor’s in Quantitative branch (Engg, Math, Statistics) preferably with MBA/MS in Business/finance/accounting.

  
  

Where we work:

Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely part of the week.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.