Salesforce Administrator

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle. 

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month! 

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world. 

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Key Responsibilities

• Handle basic Salesforce.com administration tasks including user management, access management, profile and permission sets management, data extracts, uploads, inserts, data backups, sandbox refresh
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Knowledge of integrating 3rd party solutions, or apps in the SFDC environment
• Create, customize, and maintain reports and dashboards based on end user needs
• Adept in performing detailed analysis of business and technical requirements and document
• Keen on understanding the key problem and gather requirements to tackle the issue
• Provide first-level support to the end-users, including logging issues, identification, and resolution/escalation
• Work with our internal teams on key requirements and test fixes/enhancements to Salesforce org and to assist with rollouts
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Working cross-functionally across Sales, Marketing, Customer Success, Operations, and IT organizations
• Ability to effectively communicate across departments to define problems and work out solutions with the team members
• Keep up to date on new Salesforce features and functionality
• Ability to prioritize tasks, identify trends and manage escalations with appropriate status updates and communications with stakeholders.

Qualifications Desired Skills & Experience 

• 3+ years full-time Salesforce Administrator/Developer experience  in the SaaS Industry
• Experience/ Knowledge of APEX, Triggers, Test Classes, Lightning Components, Salesforce APIs
• Certified Salesforce Administrator
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder – Desirable not required
• Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment
• Proven ability to design and optimize business processes and to integrate business processes across disparate systems
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams
• Bachelor’s/Postgraduate degree

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.