Senior Analyst, Cash applications

TITLE OF ROLE: Senior Analyst – Cash Application 

DEPARTMENT: AR – Cash Application

REPORTS TO (ROLE & NAME): Cash Application Supervisor

LOCATION: Chennai

Main purpose of the role/Position Summary:

Perform day to day cash application department activities - cash posting, offset, write-offs per policy, customer refunds, month end activities, reduction of unapplied / unidentified cash and query handling from both internal and external customers. Create backup and be backup for entire team in order to improve support and customer satisfaction. 

Job Responsibilities:

• Responsible for include running lockbox reports, posting exceptions from lockbox report, posting manual checks, wire transfers, and ACH deposits

  
  

• Responsible for processing customer refund requests and researching customer inquiries as well as collector inquiries on historical cash postings pertaining to a customer 

  
  

• Responsible for reconciling general ledger accounts pertaining to cash application 

  
  

• Responsible for researching where cash received from customers is to be applied

  
  

• Performing daily offsets, write-offs, refunds and reversal as per policy and procedure 

  
  

• Interact with Trimble Banks, merchant services/processors, and internal/external customers on a daily basis

  
  

• Responsible for processing credit card transactions/payments 

  
  

• Performing customer account reconciliation whenever required

  
  

• Responsible for reclassification of NON – AR and other Misc-Receipts received

  
  

• Ensure unapplied and unidentified cash are followed up with Collectors, in-country Finance Team and Bank for closure before month end

  
  

• Perform month end activities within the agreed timeline 

  
  

• Responsible for highlighting any process deviations or IT issues – able to work IT team for any ERP issues and also for any upgrade of ERP systems (Oracle & NetSuite).

  
  

Qualifications & Experience: 

• Bachelor’s/master’s degree in Accounting, Finance or Business preferred.

  
  

• Knowledge of general accounting procedures and knowledge of general ledger accounts.

  
  

• Proficient in data entry and management.

  
  

• Proficient in Microsoft Excel, PPT, Word, Salesforce and Google docs.

  
  

• Excellent written and oral communication skills.

  
  

Specific Skills Required: 

• Process-oriented with high attention to detail

  
  

• Basic knowledge of computer – MS office (Excel, PPT , Word and Google docs)

  
  

• Excellent written and verbal communication skills

  
  

• Problem solving and analytical skills

  
  

Relationships required to build within this role:

INTERNAL:

• Credit & Collections

  
  

• Dealer Claims 

  
  

• Order Administration

  
  

• Banks

  
  

• Treasury and finance

  
  

• Internal and external audit

  
  

• Information Systems (IS)

  
  

• Product managers

  
  

• Business Division and Sector controllers

  
  

• Dealer Channel Sales / Customer Managers

  
  

• Sales managers

  
  

• General Managers

  
  

EXTERNAL:

• Customers/Resellers

  
  

General abilities and skills expected to be learned and mastered in this role:

• Must possess a strong understanding of the generally accepted accounting standards

  
  

• Should have an attention to detail and analytical approach 

  
  

• Understand workflow of entire cash application lifecycle

  
  

• General understanding of:

  
  

• Cash posting – Wire, Lockbox and Credit Card payments

  
  

• Processing offsets, write-offs, refunds and reversals

  
  

• Reduction of unapplied and unidentified items

  
  

• Customer account, AR to Bank and AR to GL reconciliations

  
  

• Month close activities

  
  

• Payment query handling 

  
  

• Schedule time to do self-audits and review cash application team activities

  
  

• Should be open and flexible to changes – internal activities and shift timings based on business requirement  

  
  

• Responsible to build long term customer relationships with customers critical to the business

  
  

• Demonstrated basic documentation and training skills