Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
- The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customers servicing and repairs needs ensuring that our customers’ equipment operates efficiently at all times.
- The Software FSR is responsible for troubleshooting, repairs, installs, upgrades and performing preventative maintenance on all VMS equipment according to instructions and company guidelines.
- Each FSR operates in a designated field service territory and represents VMS which requires a high level of professional communication with their team, customers, management, sales and other technical support.
Applicable to the Oncology Systems business only:
- Position must have full access to VMS client sites to perform the essential functions of this position.
- Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites.
- Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position. - Troubleshoot, diagnose and repair all VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.
- Time Management - maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls.
- Be able to assess urgency of customer request and follow-through to completion.
- Understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives.
- Examine difficult customer issues, diagnose and resolve the issues and meet established customer service levels.
- Maintain effective territory management and expense control which includes timely completion and submission of field service reports and other required documentation according VMS procedures Develop and maintain strong customer relationships through the use of strong written and verbal communication skills.
Minimum Required Skills and Knowledge:
- Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
- Uses acquired job skills and company policies to complete assigned tasks. - Sound knowledge of and professional experience with Network analysis test equipment.
- Advanced knowledge of Desktop computer hardware and operating systems. - Basic knowledge of server hardware and operating systems.
- Familiarity with Varian Record and Verify and treatment private network systems.
- A thorough understanding of the separate responsibilities of Varian Service reps and the Customer Physicists with regard to Treatment Planning Systems. - Understanding and familiarity with Customer facing documentation.
- Performs routine maintenance such including major STBs Capable of performing Maintenance Release upgrades with assistance or supervision. - Achieve certification status Other Desired Skills and Knowledge: Able to handle difficult customer situations including troubleshooting while customer is observing.
- Is assigned as primary support for machine accounts Be able to understand and utilize the escalation process to RISS FSR, Manager, NTS, PSE, applications - Required Certifications and Training: Has completed VMS SW certification level I & II certification testing.
- Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.
- These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings
Experience Level with Business Tools:
- Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Education and Experience:
- Minimum: HS Degree or Equivalent Preferred: Associates degree, technical /vocational training or military experience
- 2 – 5 years of related experience
Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
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