Senior Salesforce Administrator

Job Description:

Working at Pluralsight:

At Pluralsight, we believe everyone should have the opportunity to create progress through technology. Everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do every day, we empower the people who power our world. And we don’t let fear, egos or drama distract us from our mission. We’re adults, and we treat each other that way. We have the autonomy to do our jobs, we value transparency and trust in each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission to advance the world’s tech workforce

The Opportunity:

Pluralsight is looking for an exceptional Senior Salesforce Administrator to manage, support, and enhance Pluralsight’s Salesforce environment, the heartbeat of the company! The Senior Salesforce Administrator plays a critical role in enabling our ambitious mission to democratize technology skills. 

You will join as a valued member of the Platform Operations team that consists of other Salesforce Administrators and Developers. The Platform Operations team is part of the broader Salesforce IT CRM team that has a team of Product Managers, Developers, Architects, and DevOps resources. The Salesforce team supports global Sales, Marketing, Finance, Customer Success, and Operations teams to deliver and maintain critical technology assets.

• Guardian of the Platform: an unwavering protector of our Salesforce environments, always vigilant against potential threats.

  
  

• A Champion for the Customer: deliver solutions and features and offer empathetic service tailored to their unique needs.

  
  

• A Lifelong Learner: welcome and look for diverse perspectives and opinions because they enhance our decisions.

  
  

• Owner of Outcomes: accountable as individuals and teams. Understand what great looks like and act in the best interest of the company.

  
  

• A Team Player: passionate about Salesforce and technology; you approach situations assuming positive intent. It is in your nature to be the first one to volunteer assistance when the team is struggling to get work across the finish line.

  
  

• Committed to our Future: approach challenges with optimism and harness the power of teamwork to accomplish our goals.

  
  

• Handle all basic administrative functions including user management, reports and dashboards, Flows, data compliance, and system audits.

  
  

• Prepare for Salesforce critical updates and releases, understanding their benefits and risks. This includes working with the team and stakeholders to test, educate, train, and communicate about upcoming Salesforce changes.

  
  

• Assist with managing production and lower environments, including setting up new environments, data seeding and anonymization, sandbox configurations, and user access.

  
  

• Partner with other team members and departments to refine, estimate, develop, test, and release Salesforce enhancements, bug fixes, remediate technical debt, and related tasks.

  
  

• Provide guidance, mentorship, and training to help junior members as well as peers to address any skill gaps.

  
  

• Stay up to date with the latest Salesforce technologies and trends and recommend new solutions and enhancements that could benefit the organization.

  
  

• Manage through the business context and pressures associated with a fast-paced highly technical team to deliver mission critical enhancements and resolve defects while ensuring a high-degree of customer satisfaction.

  
  

• Execute solutions design activities such as data mapping, object modeling, page layout design and rule logic definition.

  
  

• Support end-users in real-time with issues related to Salesforce, installed packages, and other integrations.

  
  

• Manage and continuously evaluate current works plans, backlog, and deliver time-sensitive requests, communicate delays (if necessary), and seek to clarify ambiguous requirements.

  
  

• Establish and enforce best practices, governance policies, and data management standards for Salesforce administration.

  
  

• Document current and future state processes and develop functional specifications.

  
  

• Additional duties and special projects as assigned.

  
  

• 5+ years of progressive hands-on experience administering Salesforce Sales Cloud and Salesforce CPQ.

  
  

• Salesforce Administrator Certification, Salesforce Advanced Administrator Certification & Salesforce CPQ Specialist Certification are required

  
  

• Hands-on experience with Salesforce-specific DevOps tools like Copado, Salesforce DX, Gearset integrated with Jira to plan, manage, and deploy work products (metadata, data loads, and unmanaged packages).

  
  

• Advanced expertise with Salesforce Flow design, development, performance tuning, and troubleshooting.

  
  

• Proven experience delivering work in a dynamic Agile environment.

  
  

• A comprehensive understanding of the Software Development Life Cycle (SDLC).

  
  

• Experience working in a remote team.

  
  

• Fluent in English with excellent verbal and written communication skills.

  
  

Our Perks & Benefits Include

• Competitive salary and meaningful benefits

  
  

• Comprehensive medical & dental coverage for you and your family

  
  

• Open vacation policy

  
  

• Stay active with our wellness program that allows you to expense your gym membership and other sports activities

  
  

• Tuition reimbursement

  
  

Physical and Mental Requirements

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. 

Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.

For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.

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