Senior Technical Content Writer

Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Summary of Primary Responsibilities

• Design and implement an intuitive knowledge base structure, ensuring optimal organization and ease of navigation.
• Collaborate with teams (e.g., product & support) to identify, gather, and codify essential knowledge and information.
• Continuously update and evolve the knowledge base to ensure its relevance and accuracy.
• Write clear, concise, and user-friendly articles, guides, tutorials, FAQs, and other knowledge base resources.
• Develop compelling product descriptions, feature highlights, use cases, and other product portfolio materials.
• Tailor content to different audiences and ensure a consistent, engaging brand voice.
• Implement effective search functionality, tagging, and metadata systems for knowledge and product information.
• Establish guidelines and processes for knowledge base contributions and product documentation development.
• Monitor usage analytics to identify trends, content gaps, and improvement areas in both the knowledge base and product portfolio presentation.

What your background looks like

• 8+ years of technical content writing experience   
• Proven experience in building and maintaining knowledge bases from scratch.
• Exceptional writing and editing skills across diverse content types.
• Strong proficiency in Microsoft SharePoint and/or Confluence.
• Familiarity with knowledge management best practices and product positioning principles.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and meet deadlines.

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