Service Desk Engineer

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture, and we offer fulfilling careers.

Title : IT Service Desk Agent

• Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will encompass a combination of phone, email, and interactive chat support for local and nationwide customers from our laboratories.
• You will troubleshoot and resolve customer hardware, software, and general network connectivity issues. Additionally, you will gain exposure to various tools and have the opportunity to learn high-level skills by supporting networking, Active Directory, and security applications.
• This position demands a high degree of emotional intelligence, empathy, technical prowess, and customer focus. You must be capable of breaking down technical concepts into non-technical language and effectively communicating them to individuals of all IT skill levels. The roles and responsibilities of this position vary on a day-to-day basis, necessitating an open-minded approach and the ability to adapt to change.

Qualifications: Hard skills:

• A proficient command of written and spoken English and a basic understanding of ITIL concepts, including Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, and Service Portal, among others, are required.
• You should be capable of proposing basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS Office: O365, SCCM, Azure, Exchange, and Server 2008-2016. Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, Citrix, thin clients, VMWare or equivalent will be beneficial. You will also handle network connectivity, TCP/IP, firewalls, VLANs, Ethernet, etc.

Experience:

• Candidates with 6+ months of Help Desk/Service Desk support or one year of call center experience are encouraged to apply.

Soft skills:

• We seek an individual who collaborates effectively with other members of the global team, can represent our team when working remotely, and collaborates with labs around the world. A forward-thinking mindset, along with a focus on increasing productivity, efficiency, and identifying process improvements, will make you a strong candidate.
• This role necessitates strong time management, prioritization, and organizational skills. If you can manage multiple projects, clients, and tasks simultaneously and thrive in a dynamic environment, we want to hear from you.

Eurofins IT Solutions India Pvt Ltd., Careers Page:

http://www.eurofins.in/careers/it-careers.aspx

Eurofins IT Solutions India Pvt Ltd., office location:

http://www.eurofins.com/en/about-us/laboratory-contacts/india/eurofins-it-solutions-india.aspx

Eurofins India office/service locations:

http://www.eurofins.com/en/about-us/laboratory-contacts/india.aspx