As a ServiceNow Solutions Architect, you will be a crucial member of our ServiceNow practice, responsible for providing expertise in all facets of the ServiceNow platform and integrated technologies. Your primary role will be to design and architect comprehensive solutions that meet our clients' business requirements while aligning with industry best practices. Working collaboratively with various teams, you will play a key role in the successful delivery of ServiceNow projects.
Your responsibilities include:
Solution Design and Architecture: Collaborate with internal stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions. Create detailed technical designs that align with the business' short- and long-term needs and leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.
Technical Consultation: Act as a trusted advisor to the department, providing expert guidance on ServiceNow capabilities, customization options, and best practices. Identify potential challenges and propose innovative solutions to address them.
Implementation Support: Work closely with project managers, developers, and other teams to support the implementation of ServiceNow solutions. Provide technical oversight and ensure that the design is accurately translated into a functional solution. Ensure deliveries adhere to ICF and ServiceNow established best practices and processes.
Integration and Automation: Design and oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes. Ensure data consistency and integrity across different platforms.
Performance Optimization: Conduct performance analysis and optimizations to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions. Identify and address bottlenecks to improve system performance.
Quality Assurance: Design quality assurance plans and ensure that the technical deliverables meet quality standards and adhere to best practices.
Project Management: Work closely with project managers to keep projects within scope and timeline. Communicate regularly with practice leadership and clients on the status of projects, and support deployment registrations to maintain ServiceNow partner status.
Security and Compliance: Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements. Collaborate with security teams to implement robust security measures and maintain a secure environment.
Documentation and Knowledge Sharing: Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines. Contribute to the knowledge base and share best practices within the team and the Practice. Lead the sharing of knowledge across the practice, including white papers, demonstrations, and lunch and learns.
Continuous Learning: Stay updated on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. Continuously enhance your expertise to provide cutting-edge solutions and innovative approaches.
Client Relationships: Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations.
Mentorship and coaching: Foster growth of our ServiceNow talent pool by targeting career pathways for teammates that align with business objectives; identify, mentor, and coach individuals ready for greater responsibilities; and tailor growth plans for those in need.
Strategic Relationships: Foster enduring relationships between the department and the Digital Transformation Team, fostering collaboration and knowledge exchange. Facilitate collaboration and issue resolution between the two teams.
Required Experiences and Certifications
8 or more years of experience implementing or architecting ServiceNow solutions
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
Certified in three or more additional mainline certifications, with preference for the following:
Certified Implementation Specialist (CIS) – Human Resources
CIS – Customer Service Management
CIS – IT Service Management
CIS – Discovery
CIS – Service Mapping
CIS – Application Portfolio Management
CIS – Software Asset Management
CIS – Hardware Asset Management
Valuable Skills for this Role
The ideal candidate will also have:
Hands-on experience (>480 hours each) implementing or architecting 20 or more ServiceNow applications
Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologies
Excellence in scripting languages (JavaScript, GlideScript) and other relevant languages
Experience in designing and leading complex solutions and integrations
Strong understanding of system architecture and design principles.
Strong technical leadership skills and a hunger to take on additional responsibilities
Excellent written and oral communications skills to deliver technical solutions simply and succinctly
Exceptional problem-solving and critical-thinking abilities
Excellent communication, presentation, and stakeholder management skills
In-depth understanding of ServiceNow best practices and industry trends
Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, and committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
About ICF
ICF (NASDAQ:ICFI) is a global consulting services company with over 9,000 full- and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.
Working at ICF
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