As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business—and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations.
About the Role:
In this opportunity as Site Reliability Engineer , you will:
Be involved in mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.
You will be responsible for day-to-day operations for this team, work as part of a larger global team, and help develop and drive strategies for supporting and continuously improving our global enterprise and be part of our Service Management team.
This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience.
The ECP(Enterprise content platform) is one of our newest software platforms in Thomson Reuters. Being SRE as part of DevOps team you will play an integral role in providing day-to-day operational services involving change, incident and application management.
About You:
2 - 6 years of experience.
Minimum of 2-3 years of experience in an enterprise level operations support role OR DevOps role.
Ability to script, mine logs
Excellent written and verbal communication skills. Strong collaboration skills.
Desire to work in a fast-paced, agile based environment.
Working knowledge of Linux, Tomcat and Java applications.
Familiarity of ITIL Change and Incident management processes.
Familiarity with software development and QA practices (e.g. Agile)
Familiarity of database, network, Hadoop & ELK.
Coordinate and plan changes with other technology teams involving servers within our environment.
Respond and mitigate incidents as they occur within the environment.
Contribute details to post incident review process.
Communicate and escalate customer impacting issues according to department guidelines.
Represent operations in a technical fashion to leadership and development teams.
Lead projects and engagements that evolve the stability, scalability, and supportability of the ECP environment.
Partner with development and other operations team to continue evolving our monitoring and operational procedures for the ECP architecture.
Be a customer advocate ensuring service requests are completed and assigned with the appropriate priority within the operations teams.
Update support documentation as needed as environment changes occur.
What's in it for you:
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-SH1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
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