Software Development Engineer 5 (SRE)

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Adobe Connect Team is at the forefront of revolutionizing virtual communication and collaboration experiences. Adobe Connect is a leading web conferencing and online meeting platform, used by millions of professionals globally to connect, communicate, and collaborate seamlessly. As a Software Development Engineer 5 (SRE) within the Adobe Connect Team, you will play a pivotal role in ensuring the reliability, scalability, and performance of our platform.

Key Responsibilities:
1. **System Architecture and Design:** Collaborate with cross-functional teams to design, implement, and maintain highly available, scalable, and reliable infrastructure solutions for Adobe Connect.
2. **Automation and Tooling:** Develop and maintain automation tools and scripts for deployment, monitoring, and incident response to enhance operational efficiency and reduce manual intervention.
3. **Monitoring and Alerting:** Implement robust monitoring and alerting systems to proactively identify and resolve issues, ensuring optimal performance and availability of Adobe Connect services.
4. **Incident Management:** Lead incident response efforts, investigate and troubleshoot system outages, performance degradation, and other operational issues, ensuring timely resolution and minimal impact on users.
5. **Capacity Planning:** Analyze system performance metrics and forecast capacity requirements to support the growth of Adobe Connect services effectively.
6. **Continuous Improvement:** Drive continuous improvement initiatives to enhance the reliability, scalability, and performance of Adobe Connect services, leveraging best practices and emerging technologies.
7. **Documentation and Knowledge Sharing:** Create and maintain detailed documentation, runbooks, and knowledge base articles to facilitate effective collaboration and knowledge sharing across teams.
8. **Technical Leadership:** Provide technical leadership and mentorship to junior engineers, fostering a culture of innovation, collaboration, and excellence within the SRE team.

**Qualifications:**
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 14+ years of experience in site reliability engineering, infrastructure engineering, or a related role.
- Strong proficiency in designing, deploying, and maintaining large-scale distributed systems in a cloud environment
- Expertise in automation using scripting languages (Python, Bash, etc.) and configuration management tools (Ansible, Chef, Puppet, SALT, etc.).
- Hands-on experience with containerization and orchestration technologies (Docker, Kubernetes, etc.).
- Deep understanding of networking, storage, and virtualization technologies.
- Proven track record of leading incident response efforts and driving post-incident reviews to prevent recurrence.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong communication and collaboration skills, with the ability to work effectively in a fast-paced, dynamic environment.

**Preferred Qualifications:**
- Experience with Adobe Connect or other web conferencing platforms.
- Experience with CI/CD pipelines and DevOps practices.
- Knowledge of security best practices and compliance standards (ISO 27001, SOC 2, GDPR, etc.).

Join us in shaping the future of virtual collaboration with Adobe Connect. If you are passionate about building scalable, reliable, and performant systems, we want to hear from you! Apply now and be part of our dynamic team.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.