Job Description
Specialist Sales - Personal Clients-(2400005325)Job:Retail BankingPrimary Location:Asia-India-ChennaiSchedule:Full-timeEmployee Status:PermanentPosting Date:20/May/2024, 11:25:54 AMUnposting Date:OngoingThe Role Responsibilities
Job Purpose
To provide clients with information about Standard Chartered Bank’s Premium Banking Products.
Also handle client calls / issues while providing consistent delivery of client delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.
Key Responsibilities
Sales
- To meet revenue targets by promoting Consumer banking products through a proactive, professional and compliant sales approach and increase the PE of assigned portfolio.
- Focus on the analysis and satisfaction of clients financial needs and objectives.
- Interacting and understanding clients profile and their needs.
- To capitalize on cross-sell opportunities
Service Quality
- To achieve set targets in terms of service standards and clients satisfaction scores for all calls and ensure quality standards.
Compliance, Risk and Money laundering Prevention Requirements
- Ensure the business meets its obligations on the prevention of money laundering under the Group Policy and Standards and under local laws and regulations.
- Processing and decision making as per Departmental Operating Instructions manual and within the time lines and accuracy standards specified.
- Continuous Improvement in Productivity to the standards prescribed from time to time.
- Compliance with all applicable rules / regulations and company group policies.
- Upholding the values of the group and company at all time.
Contributes to
- Delivering world-class clients servicing embracing the Bank’s brand values and Outserve by deliver a consistent Service Excellence experience to clients.
- Collect and process additional valuable clients information and business intelligence.
- Give clients a positive impression of themselves and the Standard Chartered Bank.
- Establish effective relationships with clients.
- Promote additional products to clients.
Judgement / Complexity
- Provide professional advice and alternatives / solutions to clients request and queries using.
- Have strong selling and inter-personal skills to handle clients and to sell bank products.
- Initiate and drive to achieve set targets and service standards.
- Be flexible and sensitive to meeting clients needs.
Job Details
- Job Location
- India
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified