Sr. Analyst, Territory Operations

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role : 
The Territory Senior Analyst role resides within the Sales Transformation organization within Global Revenue Operations. This role will work closely with the business Sales Ops teams across each theatre and Shared Data Services team to support ETM based territory carving and deployment as a part of Global program around CrowdStrike Fiscal year and In-Fiscal sales Territory Planning & Deployment. This role will address operational issues impacting Territory Operations, have a clear understanding of CrowdStrike Sales processes, policies and champion recommendations to improve and scale Territory Operations operating model during Annual Operating Plan (AOP).
What you will do:

• Identify ETM & AOP process inefficiencies, implement solutions, and track progress around fiscal year

  
  

• organization changes, with the goal of implementing Salesforce.com process improvements to enhance Sales Cloud use for sales and strategy teams

  
  

• Understand end to end business processes, flow of data within and between processes, and recommend process improvements for better territory and forecasting process

  
  

• Prepare and perform data analysis in Salesforce.com production and sandbox environments, manipulating large sets of data to support ETM Planning and Active Model, as well as support revenue operations during AOP

  
  

• Work closely with Revenue Operations leadership to define/understand company's Go-to-Market strategy and analyze downstream impact to existing operational processes

  
  

• Work with CrowdStrikes Data & Analytics Organization to support the creation of reports, dashboards and KPIs summaries in our BI solution to track and monitor data accuracy and enable us to make informed business decisions including insights that support CrowdStrikes Capacity model

  
  

• Steward territory fields within Salesforce across all core objects, including Accounts and Opportunities, and ensure outdated fields are removed with minimal business impact and proper change considered. This includes partnering with the Data Strategy Organization within IT. 

  
  

• Work closely with our Global Sales Operations Shared Services support teams to provide best in class support for Sales and Sales Operations Business Partners

  
  

• Build Territory Hierarchy in Enterprise Territory Management (included with Sales Cloud): A database tool that stores your Territory Hierarchy information and manages the relationship between Accounts, Territories, and Users.

  
  

• Leverage Salesforce Salesforce Maps Territory Planning (add-on Salesforce Product): A map-based visualization tool that you will use to plan/cut your sales territories and can assign by Quota or TAM

  
  

• Co-develop ETM rules w/ Sales Ops Business Partners & Shared Services

  
  

• Co-ordinate with Shared Services Data Quality team to bridge data gaps to support ETM rules 

  
  

• Help design emerging tech structure for specialist sales roles aligned to Core Sales Reps

  
  

• Oversight of SFDC admin team with design, testing and implementation

  
  

• Oversight of ETM rule based account & opportunity assignment automation

  
  

• M&A coordination to ensure seamless integration of Core or Specialist Sales Territories 

  
  

What you will need:

• Bachelor’s Degree required (Business/Operations)

  
  

• SFDC Admin (ADM201) Certification

  
  

• 4-6 years of business / process / Sales operations support experience

  
  

• 5-8 years of overall relevant industry experience 

  
  

• Fluent Salesforce.com user, strong understanding of custom objects (and customizing Sales Cloud), standard objects (user object, collaborative forecasting)

  
  

• Experience with data loading tool like Salesforce Inspector, ETM and Salesforce Maps territory carving and balancing activities

  
  

• Experience managing, configuring, and creating role hierarchy and forecast hierarchy in Salesforce.com

  
  

• Strong knowledge of Collaborative Forecasting and how to enable forecast managers and maintain accurate sales pipeline and forecast reporting

  
  

• Experience with sharing rule settings and Security Setup in Salesforce.com related to role hierarchies

  
  

• Clear understanding of Lead to Opportunity business processes with an emphasis on Territory and Role/Forecast Hierarchy

  
  

• Exceptional analytical, conceptual, and problem-solving abilities

  
  

• Ability to question the status quo and think outside the box

  
  

Work Location: Pune, IND
Shift Time: 7 PM IST to 4 AM

#LI-SK1

#LI-SM1

Benefits of Working at CrowdStrike:

• Remote-first culture

  
  

• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

  
  

• Competitive vacation and flexible working arrangements

  
  

• Physical and mental wellness programs 

  
  

• Paid parental leave, including adoption 

  
  

• A variety of professional development and mentorship opportunities

  
  

• Access to CrowdStrike University, LinkedIn Learning and Jhanna

  
  

• Offices with stocked kitchens when you need to fuel innovation and collaboration

  
  

• Birthday time-off in your local country

  
  

• Work with people who are passionate in our mission and Great Place to Work certified across the globe

  
  

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contactRecruiting@crowdstrike.com​, for further assistance.