Product Managers are the builders in Amazon. They own building new features, tools, processes and businesses for amazon, and scaling them to serve hundreds of millions of customers.
Amazon’s vision is to be ‘earth’s most customer centric company’ and our offering to enable customers to return products is one of the key enablers. However, it is also a costly process to execute, and with the added challenge of bad actors abusing the policies, it becomes an area of high judgment decisions and careful experimentations.
Returns PM will have end to end ownership of driving down the costs of business waste associated with returns and rejects by reducing cost of good returns as well as preventing abuse and misuse of return and rejects policies. The work will include identifying such opportunities, defining and designing solutions, getting leadership buy-in, prioritisation of resources, delivering the project in partnership with tech teams and measuring impact. This role requires working closely with stakeholders from IN/WW teams such as Operations, Machine Learning, Last Mile, etc. to innovate and deliver forward looking initiatives which makes returns increasingly cost-effective.
Key job responsibilities
- Create product roadmaps and influence leadership across Emerging Stores through self-authored PRFAQs and documents to get them resourced.
- Write Business Requirement Documents and work with Technology Teams to ensure smooth and on-time execution; own weblab creation and analysis.
- Deliver P&L savings by reducing cost of business waste arising out of abuse
- Partner with stakeholders to drive joint workstreams.
- Own the post-launch maintenance and performance tracking of products launched; create scorecards related to the product areas owned.
- Own team-level business review documents.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
- 5+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Exceptional document writing capability
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Experience as a product manager or owner
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