Amazon is looking for a motivated individual for the profile of Sr. Program Manager for its CargoIN Program team. The program leverages the two dedicated Air freighters in the country to offer blocked space and charters to third party shippers. To help us succeed in this large endeavour, we are looking for dynamic, self-starting and entrepreneurial individual who will organize, execute and deliver key features for Amazon's CargoIN program. You will work closely with internal stakeholders including Fulfillment Centers, Air haul transportation, Finance, Product & Technology and external stakeholders such as customers, freight forwarders and carriers. Your role will involve managing key metrics, lead continuous improvement initiatives and plan for any changes in network. Individuals having prior experience in Air freight would be preferred.
“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”
Key job responsibilities
1. Define, design, launch and manage new products and programs for improving experience and increasing revenue
2. Gather requirements and conceptualise solutions to solve business/customer problem
3. Monitor key program metrics and work with stakeholder teams to drive necessary actions. Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on continuous improvements.
4. Launch and expand the program as per the business requirements and build/own long term planning, program and product roadmap.
5. Own industry benchmarking, do customer studies and work with sales team to understand the requirements of our prospective customers and work on building these capabilities.
6. Be in continuous touch with top customers to scale their volume
This role will require exceptional communication and influencing skills, and will work to influence stakeholders across customers, Business, Operations, Sales and Tech teams. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges and possesses bias for action and deliver results in the role.
About the team
CargoIN is an entrepreneurial business where we externalise Amazon's air haul services to cater to customer's Airport to airport blocked space as well as Air Charter requirements. We aim to scale to become a trusted, innovative and established Air haul service partner in India, built on Amazon’s world-class logistics network, delivery experience and customer service.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Strong Analytical skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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