Staff IT Product Manager (IT SoX Compliance Specialist)

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Freshworks is seeking a highly motivated and detail-oriented IT SoX Compliance Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring the adherence of our IT systems and processes to the Sarbanes-Oxley Act (SoX) requirements. As a key member of our compliance team, you will contribute to maintaining a secure and reliable environment for our SaaS solutions.

Responsibilities:

1. SoX Compliance Oversight
   • Collaborate with cross-functional teams to ensure alignment of IT systems and processes with Sarbanes-Oxley Act requirements.
   • Conduct regular assessments and audits to evaluate the effectiveness of internal controls.
2. Risk Management:
   • Identify and assess potential risks related to IT systems, data integrity, and financial reporting.
   • Develop and implement strategies to mitigate identified risks.
3. Policy Development:
   • Contribute to the development and enhancement of IT policies and procedures to align with SoX compliance requirements.
   • Ensure that all IT processes are documented and updated as necessary.
4. Audit and Reporting:
   • Plan and execute IT audits, documenting findings, and recommending corrective actions.
   • Prepare and present reports to management and external auditors.
5. Collaboration:
   • Work closely with IT teams to implement and monitor internal controls.
   • Provide guidance on best practices for SoX compliance within the IT environment.
6. Training and Awareness:
   • Conduct training sessions for IT and other relevant teams to enhance awareness of SoX compliance requirements.
   • Stay informed about changes in regulations and industry best practices.
7. Incident Response:
   • Assist in developing and implementing incident response plans related to SoX compliance.
   • Participate in investigations of potential compliance breaches.

• Bachelor's degree in Information Technology, Accounting, Finance, or a related field.
• 7+ years of experience in IT compliance, internal audit, or a related role.
• Professional certifications such as CISA, CISM, or equivalent.
• Strong understanding of Sarbanes-Oxley Act requirements.
• Familiarity with SaaS environments and related technologies.
• Excellent written and verbal communication skills.
• Ability to work collaboratively and communicate effectively with technical and non-technical stakeholders.
• Attention to detail and strong analytical skills.
• Knowledge of risk management principles.
• Proficiency in using auditing tools and technologies.

● Certifications in Program management (PMP, Scrum Master, etc)
● Industry certifications in compliance or security are a plus
● Knowledge of, or experience working with, Cloud technologies/environments
● Experience with SaaS organizations and products

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.