Technical Operations Engineer

We are currently seeking a Technical Engineer to join our MIS team.  The MIS team maintains and develops enhancements for a custom enterprise management system, CRM tool, and other applications. You will implement and support infrastructure that runs MIS applications including the internally developed EMS, Flash, and IT+ applications. We're seeking individuals who can successfully work in a dynamic work environment where priorities change based on current business needs. You must be comfortable with deadline-driven assignments and an agile approach to development processes.
 
About the Role  

As a Technical Operation Engineer, you will:
 

• Maintain and develop custom tools (including Ansible, Bash, Python, and Batch scripts) for MIS application build, deployment, configuration, and monitoring.
• Write Ansible and Bash scripts.
• Ensure the system infrastructure necessary to run both production and non-production versions of MIS applications is up-to-date, available, and reliable.
• Analyse and/or create business requirements, documentation, and technical specifications in conjunction with MIS Developers and Business Analysts.
• As a member of the operational support team provide rapid response and issue resolution to the business teams for production issues.
• Contribute to the design and delivery of components for internal applications (primarily the EMS & Flash applications) and Web Services for use by external products and websites as needed.
• Gather and expand knowledge in all MIS-supported systems to gain a more well-rounded understanding of overall company processes.
• Build solid working relationships with MIS team members as well as collaborating with internal customers.
• Ability to work and adapt well within a team environment.
• Excellent written & verbal communication skills.
   

About You 
You’re a fit for the role of Technical Operations Engineer if you have:  

• 4+ years of experience implementing functionality in CI/CD tools (Ansible, Jenkins, etc.)
  Strong experience administering, configuring, and patching JBOSS (or other Java-based middleware) for use in a production Linux environment.
• Good experience supporting Java and JEE/EJB development and design.
• Experience performing command-line-based Linux administration including writing and customizing Bash scripts – experience in Windows administration is also desirable
• Experience implementing and enacting application patching strategies.
• Familiarity with using and maintaining version control systems (Git).
• Hands-on experience on application monitoring and logging tools such as Datadog and Splunk.
• Proven skills with a track record of mentoring teammates and the ability to set project goals and delegate tasks.
• Experienced with Agile processes (Kanban, SCRUM, etc.)
• Red Hat JBoss certification.
• Experience on ticketing tool such as ServiceNow is added advantage.
• Experience with Java Swing applications.
• Experience with Java JVM support, troubleshooting, and tuning.
• Experience writing and maintaining Apache Ant build scripts.
• Desktop Java application deployment and support.

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-NP1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.