Technical support -Product Master Data

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

NextGen Drug Master (NDM) is Enterprise Product MDM system that ingest, standardize, and master Product data from internal and external data sources, and has both BMS and Competitor products. We support cross-functional business capabilities by providing foundational product master data, enabling commercial product launches and Competitive product analysis. We aim to improve data quality and promote data capability for all our stakeholders.

We seek an energetic and experienced IT professional to join the foundational data management team. In this role, the candidate will assist internal team and key stakeholders to perform data analysis, ensure delivery of data solutions that meet business requirements and adhere to BMS and regulatory requirements.

Key Responsibilities:

• Contribute as Team Player to perform support and enhancement activities for NextGen Drug Master (Product MDM application).
• Responsible for platform support and technical operations for MDM Hub, which includes Incident and problem management, work on minor enhancements, system monitoring, supporting platform upgrade activities, issue troubleshooting, Monitoring Jobs, jobs scheduling, notifying downstream consumers on processing delays/failures. Experience with change control processes, code migration and management tools are required.
• Flexible to be on call to support product launches across geographies (approx. twice/month).
• Able to collaborate with other team members, across multiple geographies (US, Canada, LATAM, EU, China, APAC, JP and Global).
• Integration of new source data to Product MDM solution. Participate in analysis of application requirements and provide design ideas to support the business. Understand the project deliverables and make committed efforts to deliver on intended outcomes.
• Identify dependencies, risks, and communicate status to appropriate levels of management and stakeholders across assigned project(s) across geographical regions.
• Participate in all aspects of the software development lifecycle which includes estimating, technical design, documentation, deployment, and support.
• As a member working in a team environment, you will work with Business team, solution architect, enterprise architects and developers on interpretation/translation of functional requirements into creative designs, leading to technical solution.
• Understand and adhere to strong coding standards for efficiency, readability, and reuse.
• Strong Technical writing skills for updating supporting documentation, Knowledgebase articles etc.
• Follow Agile development practices for project execution.
• Ensure adherence to SOPs and best practices.
• Agility to learn new tools and processes.

Qualifications & Experience:

• Graduate degree in the field of Information Technology or Computer Science from an accredited university.
• 5+ years’ experience to design, build, and maintain systems and solve complex master data management operations and support activities.
• 5+ years of ETL development and support experience. AWS experience is must (Glue, Lambda, S3).
• 5+ years of experience and in-depth knowledge in coding and configuring Stibo STEP, to implement Master Data Management application/s or equivalent MDM tool experience.
• Experience in the Biotech/Pharmaceutical Industry is a must.
• Knowledge of Master Data Management and specifically Product Master Data management will be a plus.
• Experience working in a global setting, especially for US/EU/APAC/JAPAN markets is a plus.
• Experience in using ServiceNow and knowledge of incident/request management will be a plus.
• Demonstrates openness to learning and developing. Takes responsibility for their own development and growth.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.