US DAO Data Management– Data Delivery Analyst GSC’s

The Opportunity:

• The Data Delivery Analyst will be accountable for the timely delivery of business process documentation recertifications, actioning change requests and creation of new business process intake templates. They will regularly engage with business process owners and data stakeholders to build a strong partnership to ensure support of DAO requirements across the US entity.

What you’ll do:

Principal Accountabilities:Key activities and decision-making areas

This role will carry out some or all the following activities:

• Complete change requests, recertifications and creation of new BPITs in a timely manner.
• Analysis of unmapped assets
• Complete monthly reporting
• Assist in evidence review and verification of data
• Maintain relationships with key leaders in GB/GFs
• Operate multiple applications and workflow tools
• Engage with GB/GF’s to ensure a working understanding and timely delivery of data.
• Effective and timely management and resolution of data changes, recertifications and new templates

Typical KPIs and Targets

• Efficient coordination and communication with GB/GFs
• Effective and professional relationships developed with relevant internal and external stakeholders to meet DAO goals and strategies

Customers / Stakeholders

• Effectve engagement with GB/GFs, while keeping them informed on progress related to their requests
• Interact and be an engaged representative throughout the region at various levels of management on behalf of the DAO

Typical KPIs and Targets

• Establishment of effective and credit working relationships with GB/GFs and key stakeholder related to the US DAO.
• Satisfaction of GB/GFs based on their requests being met in a timely manner

Leadership & Teamwork

• Cultivate a positive and collaborative working environment within the DAO and with external stakeholders
• Promote an environment that supports diversity and reflects the HSBC brand

Typical KPIs and Targets

• Support DAO in a professional and commercial manner
• Creation of a positive and collaborative working environment
• Strong working relationships developed with US DAO Lead and key stakeholders

Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)

• Ownership and ambiguity – the role requires the navigation of the structure and roles across the US Data & Architecture Office (DAO)
• Flexibility and adaptability – constantly changing priorities and tasks that are potentially highly restricted in nature, unpredictable and wide-ranging, complex and time-sensitive requires the simultaneous handling of a broad range of tasks
• Stakeholder considerations – the role requires the highest quality, most succinct output that is suitable for senior executive management and external parties (including regulators) at all times, regardless of pressures
• Sensitivity and trust – engendering a true sense of urgency, pace, community, and collaboration across indirectly managed areas across the DAO community
• The diverse responsibility of the role and the number of jurisdictions with which the U.S. operates requires the role holder to be highly efficient and able to deal with a high volume of, both highly confidential and commercially sensitive information, with discretion
• Operating, influencing, and communicating effectively with all stakeholders and other colleagues both inside and outside the various functions
• Thinking and acting independently, often within tight timeframes, formulating sound advice or actions which have clear direction and are commercially and operationally acceptable

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

• The role holder needs to perform a proactive, collaborative role as the intermediate between external stakeholders and the US DAO
• HSBC is going through an unprecedented period of change in its move to a sustainable globally led and connected organization.There is increasing external scrutiny and pressure on the Financial Services industry from governments, regulators, media, investors, and brokers.The role holder needs to understand the impact of all these changes on the US DAO and support the lead accordingly
• The role holder will be required to interact with many internal and external parties at the highest level of management and therefore needs an outstanding level of professionalism and gravitas

Management of Risk (Operational Risk)

• The role holder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization.This will be achieved by consistently displaying the behaviors outlined in the group’s core values
• The role holder will also continually reassess the operational risks associated with the role and inherent in the business, taking into account the changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology and services. This will be achieved by ensuring all actions take account of the likelihood of an operational risk occurring and by owning and managing any areas of concern in conjunction with line management and/or the appropriate department

Promote an environment that supports diversity and reflects the HSBC brand

Observation of Internal Controls (Compliance Policy / FIM requirements)

The role holder should understand, follow and demonstrate compliance with all relevant internal and external rules, regulations, and procedures that apply to the conduct within US DAO