Account Manager - NFV

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Role Summary

We are looking for an Account Manager to join our NFV team and be part of our grocery vertical growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

What’s On Your Plate?

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.

  
  

• Maintain continuous business relationships with clients/ Vendors.

  
  

• Provide excellent service and support in order to build strong relationships and resolve operational issues between clients/ Vednor and company.

  
  

• Ensuring Catalogs of the clients are up to date at all times, including the proper presentation and Category Management

  
  

• Optimize the Vendor Operations (Prep-time, availability for top selling items, operating hours ...etc)

  
  

• Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer.

  
  

• Advertisement sales: -Acquiring and maintaining pictures & prices from grocery stores, branding Talabat stickers at shops, banners and newsletter.

  
  

• Generating coupons, promotions and vouchers from existing Vendors, and have promo/price parity with all vendors

  
  

• Encourage Vendor to subscribe to the online payment gateway.

  
  

• Coordinate with the Vendor, if the Vendor is live or active on talabat, checking and resolving the reason, such as shutting down or stopping delivery.

  
  

• Align and sort out financial matters with vendors periodically. 

  
  

• Maintain accurate records of all sales and prospecting activities including:

  
  

• Sales calls

  
  

• Closed sales

  
  

• Follow-up activities

  
  

• Sales expense report

  
  

• Presentations

  
  

• Sales meeting report (new Vendor)

  
  

• Daily signed contract report

  
  

What Did We Order?

• Bachelor’s degree in any discipline

  
  

• Previous experience in FMCG,- E-commerce and retail companies is preferred

  
  

• From 3 to 5 years of experience holding the same title or relevant

  
  

• Able to analyze data and sales statistics and curate a solution

  
  

• Excellent Communication & Negotiation skills

  
  

• Customer Oriented

  
  

• Adaptability & Flexibility