The Customer Service Representative has to answer all inbound/outbound calls and non-voice channels (Chat, Emails, Tickets, and Social Media). In addition, the Customer Service Representative needs to respond to customer queries through phone calls and non-voice channels.
- Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media)
- Manage and resolve customer complaints
- Identify and overcome objections
- Able to handle calls or none voice channels in a pressure environment
- Should be capable of handling issues and complaints with providing solutions to the customers
- Should be fully aware of information related to the product or services of the organization
- Display Time flexibility towards shifts as per work floor requirements
- Located in Amman / Irbid
- Excellent command of the English language.
- Excellent communication skills
- Very good writing and typing skills
- Educational degree Diploma / Bachelor as a minimum.
- Full availability for all shifts (Morning, Evening, and Night)
- Good knowledge of basic computer skills (e.g. Microsoft Office, internet, e-mail)
- Customer Service oriented
- Call Center experience is a huge plus
Extensya was established in 2008, focusing on contact management solutions and business process outsourcing services Today Extensya operates 4 call centers in Saudi Arabia, and Jordan, and can provide the services in 11 additional countries including India, the Philippines and countries in Europe and North America Extensya serves clients from various countries within the Middle East region for whom Extensya provides various services that cover the Middle East, USA, Europe, and the Indian Sub-continent Extensya aims to become the leading Business Process Outsourcing provider in the region and one of the leading BPO brands worldwide. Therefore, the company is setting its plans and strategies to achieve this goal To that end, Extensya is continuously working on strengthening its value proposition and Extending its offerings to a complete range of Contact Management Solutions and Business Support Services. In addition, the company is planning to grow within the region through a multi-country delivery model, where Extensya will start additional delivery centers in various countries within the Middle East This setup will allow accommodating a wider range of customers’ needs, and a more effective communication with these customers
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