Your web browser (Chrome 121) is out of date.Guest Relation Coordinator - Crowne Plaza Amman
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Jordan, Amman
Hotel: Amman (AMMHB), King Faisal Bin AbdulAziz Street, 6th Circle, 11195
Job number: 126371
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A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
● Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
● Keeping close contact with guests for feedback, complaints and compliments – and following it up
● Managing, recording and resolving guest or customer complaints promptly
● Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
Qualifications:
Bachelor's degree in hospitality management, or a related field (preferred) One years of experience in Guest relation Excellent verbal and written communication skills Ability to deal with difficult interactions and work under pressure Flexibility to respond to a variety of different work situations A passion for delivering an exceptional level of guest service
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
