Store Operations Lead

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

As the Store Operations Team Lead you will be responsible for ensuring our on-ground operations team (pickers/scanners) are managed efficiently. 

What’s On Your Plate?

• Scheduling: Ensuring allocation of pickers and scanners is done consistently and in the best way possible

  
  

• Negotiations: Ensuring we are getting best deal from our 3PL partners

  
  

• Efficiency: Ensuring that on-ground teams are operating at maximum output

  
  

• Training: Ensuring that on-ground teams are trained properly and know what they're doing

  
  

• Quality output: Ensuring that the output of the picking and scanning is what is desired, and taking necessary actions to drive it

  
  

• Managing a monthly allocated budget and a team of minimum 100 pickers and scanners

  
  

• Managing in-store operations for our preferred partners

  
  

What Did We Order?

• Ability to work under pressure with a strong understanding of operations

  
  

• Ability to think on their feet and come up with creative solutions to problems

  
  

• Strong negotiations skills

  
  

• Ability to motivate a junior team and simplify concepts whilst managing complex schedules

  
  

• Prior experience in operational roles (specifically roles that had Quality Control aspects or scheduling aspects) is a plus

  
  

• Can work with heavy data sets and Excel

  
  

• Comfortable understanding and working with various systems