Cafe Manager / Food Manager | Retail | Marks & Spencer | Kuwait

Cafe Manager / Food Manager | Retail | Marks & Spencer | Kuwait

Location: KW Description of Accountability: Se ek and maximise revenue opportunities and minimise costs Consistently exceed customer expectations Develop a motivated and high performing team committed to delivering clear goals Protect the health, safety and well being of our customers and colleagues Be a change agent, constantly reviewing service delivery Work closely with the existing M&S Café team to ensure a seamless operation Develop a culture of actively seeking feedback from customers on a regular basis Agree and implement actions to continuously improve the customer experience Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently Maintain and further enhance relationships within the immediate locality, namely residents, retail and office tenants Create, deliver and measure promotional activities, including staff incentives To provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out Ensure Bi-weekly meetings take place with key personnel both in the Café and the store to ensure the team are fully briefed and action points are recorded and achieved. Make yourself aware and notify your team of any menu changes, special requirements (including menu items and dishes), outstanding orders or work tasks required prior to the commencement of service Ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work Supervise the daily morning meetings with all staff to brief on the day’s activities, menus and events Develop a positive and direct relationship with all colleagues Within the department, support a culture of pride, ownership and desire to exceed expectation Foster a culture of flexibility Ensure you respond quickly and positively to changing requirements whether within the department or outside in order to meet business demands Review and communicate financial information to assist in proactive and timely decision making Manage monthly stock-takes and review results and variances with relevant departments Ensure that in house control systems/audit requirements are adhered to Maintain/develop specific departmental control systems in order to meet or exceed food and beverage margins Control costs without compromising standards and customer experience Build and maintain an efficient team of employees, driving the team towards the objectives of the business Develop a calendar of all key training with the Training Manager, identifying training needs and capability gaps within the team Manage all employees’ performance in line with job descriptions, giving regular feedback and appraisals Manage all disciplinary and grievance issues within the department in consultation with the Human Resources team, giving particular focus to the kitchen / Cafe relationship Audit holiday and sickness administration to ensure consistency and accuracy Ensure all staff complete an exit interview Business acumen & market understanding Sales & negotiation skill Problem Solving Analytical Skill People management Customer handling capability, Effective Communication, Interpersonal skills & listening Skills. Bachelor’s degree with food and hospitality backround, local market experience preferred. 5 years experience in the Hospitality/Food & Beverage industry experience Strong knowledge of food and its preparations, trends, competition Knowledge of local health and safety regulations Demonstrates good ability to work under pressure and multi-task Strong customer focus. Experience with, and passion for premium food outlets and cafe’s Individual Accountability Continuous Improvement Personal Leadership * Teamwork