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Call Center Manager

19 days ago 2024/06/06
5-8 years of experience

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Job Description

  • Managing the Restaurant's Call Center which accepts the orders from the aggregators and phone in order.
  • Take the initiative to guide new call center recruits to meet the company's set goals.
  • Establish routine goals for the call center team to meet daily objectives.
  • Compile call center statistics for the purpose of consumer evaluation and assist the top management with crucial decisions.
  • Check the overall efficiency of the call center agents by examining important metrics.
  • Train and help call center agents and associates to handle daily tasks with utmost proficiency.
  • Process hourly/daily/weekly/monthly sales lead reports for submission to management.

Skills

  • Bilingual (proficient in both English & Arabic in speaking and writing)
  • Professional call center individual with experience in managing a tele sales team.
  • Well-versed in understanding different parameters associated with consumer services like interaction and engagement.
  • Remarkable command of managing various activities by adhering to strict deadlines and rules.
  • Fluent in interacting with the customers and colleagues using appropriate professional terms and jargon.
  • Good understanding of customer service KPIs and techniques for their accurate evaluation.
  • Proficient in MS Office and call center equipment/software programs.

Job Details

Job Location
Kuwait
Company Industry
Catering, Food Service, & Restaurant
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 5 Max: 8
Residence Location
Kuwait
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