About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
What you will do
Answer telephone and use the paging system according to Four Seasons' standards and act as a liaison between callers and the Catering Managers.
Type in a proficient manner to ensure a quality and timely product.
Type all daily catering correspondence in order of priority.
Produce all banquet checks, door cards, change sheets, 10-day Reports, 3-month forecasts etc.
Proofread all correspondence prior to submission for signature.
Perform administrative tasks such as typing, filing, and copying, faxing, opening and sorting mail, coordinating appointments for Director Catering and all Managers and answer telephones according to Four Seasons standards.
Compile monthly guest comment analysis and ensure proper distribution of results.
Handle travel arrangements and reservations for managers and VIP guests.
Efficiently utilize computers to complete all correspondence (proposals, contracts, form letters, internal forms, etc.).
Process all mass and special mailings generated by the catering office or for related catering purposes.
Maintain all catering files in accordance with established procedures and standards.
Ensure all information regarding each group is sent to the proper department on schedule in order to facilitate the proper handling of the group.
Advise a manager when a work assignment cannot be returned within a 48-hour period.
Maintain a friendly, caring and helpful attitude with clients, as well as other hotel personnel.
Assist clients in the absence of a catering representative.
Assist in the preparation of reports as required by the Director of Catering.
Request supplies and collateral through the purchasing system with the proper signatures and put said items in their proper place.
Participate in scheduled meetings as requested.
Copy, fax or mail any documents, files, proposals or applications as needed.
Prepare menu packets for potential clients.
Read and understand the function space diary in Delphi.
Book internal meetings and follow through with proper booking procedures.
Respond properly in any hotel emergency or safety situation.
Perform other tasks or projects as assigned by hotel management and staff.
Follow rules of operation of office equipment, communications established in the workplace (phone, system telephone, fax machine, scanner, email, HotSOS, Birchstreet, etc.).
Maintain stationery supplies for the Catering and Conference services administrative office.
Assist with Glitch follow up to guests on behalf of Director of Catering.
Maintain policy and procedure manuals; update and distribute as necessary.
Complete accounting paperwork when handling invoices and coordinate correspondence with third parties on behalf of superiors. Assist with Purchase Orders and other files requiring the General Manager’s approval and signature.
Assist in completing special projects, which may include mailings, competitive surveys, menus or other assigned duties; maintain and order office supplies using the following systems: Birchstreet, bayan, lotus notes and others.
Assist with scheduling one-on-one meetings with individual team members and the Director of Catering.
Ensure Inquiry Sheet is updated.
Keep BEO and Resume binder updated.
Plan team outings.
Ensure daily bills are collected and cross-referenced with the Daily Revenue Report issued by the Finance Department as well as with the daily Delphi report.
What you bring
Minimum of 2 years' experience in a similar position within a 5-star luxury hotel.
Excellent reading, writing & oral proficiency in English. Arabic is an added asset but not a must.
Good organizational skills, attention to detail, ability to multitask.
Good knowledge of computer systems like Office 365, hotel system knowledge such as Opera, Delphi and Salesforce is a plus.
What we offer
Full board single living accommodation in a high quality, well-resourced accommodation
Complimentary Discovery Nights at FS Hotels worldwide
Paid home leave tickets
Quality employee meals
Regular social and sporting events
Complimentary transportation to and from work.
Work Authorization
Hotel will apply for the work authorization for the successful candidate.
We look forward to receiving your application!
Let our experts design a Professional CV for you.
