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    Deputy General Manager, Service

    Al Sayer Group - Al Kuwait, Kuwait

    Ref. JB2050416

    Job Description

    A Service Manager manages the overall service garage operations in order to promote labor sales, achieve turn over targets, profits and market share growth and CSI.

    1. Achieve business plan in all areas of influence such as General Repair, Body shop, Express Maintenance and Quick Lube.
    2. Identify and assign performance targets in terms of service garage revenue, CSI, product category and geographical area etc base on factors such as service garage capacity, turn over history and forecast agreed budgets ,product mix etc.
    3. Contribute to development and implementation of incentive schemes in order to boost service garage activities and increase profits.
    4. Contribute to the development and implementation of marketing plans such as new service launch events, promotions, advertising campaigns etc to help develop service garage turn over and increase market share.
    5. Ensure the service delivery quality standards and promotional plans are understood and implemented at all levels to give optimum level of impact.
    6. Recommend purchasing of new equipment and material to ensure maximum efficiency and state of art service operations considering such factors as new car sales forecasts, new car models, introduction of new technology etc.
    7. Organize the service garage layout, facilities such as parking space and product service bay design in order to increase service garage capacity and ensure smooth flow of service garage traffic.
    8. Ensure service garage customer database is constantly updated and maintained.
    9. Attend to and resolve escalated customer complaints and represent the business unit at senior level within the customer base to ensure its image is maintained and enhanced, develop customer database and generate business.
    10. Monitor changes in the market situation and legislative requirements, competition, customer feedback, report to management and recommend or implement action to meet changing circumstances as required.
    11. Monitor and report on service garage activities and performance and take corrective measures as necessary.
    12. Ensure full adherence of service garage operations to the Principal’s quality standards.
    13. Ensure the standards of the facilities within the jurisdiction are maintained to agreed standards as set by Management.
    14. Plan and maintain for the maintenance of all equipment to be held responsible for by Group Finance.


    Bachelors Degree with 12 years of relevant middle east experience
    English and Arabic is a must.

    Job Details

    Job Location:
    Al Kuwait, Kuwait
    Company Industry:
    Company Type:
    Employer (Private Sector)
    Job Role:
    Support Services
    Employment Status:
    Full time
    Employment Type:
    Monthly Salary Range:
    Number of Vacancies:

    Preferred Candidate

    Career Level:
    Years of Experience:
    Min: 15 Max: 20
    Residence Location:
    Algeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen
    Algeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen
    Bachelor's degree / higher diploma

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    About This Company

    The Al-Sayer Group, is a leading progressive and proactive business group, headquartered at Kuwait, with diversified business interests in Automobiles, Transport & Heavy Equipment machinery, Car Rental & Leasing, Insurance Brokerage, FMCG, Tires, Oil & Paints, etc. Since its inception the company has focused on total customer satisfaction which has resulted in a good customer base. Our continuing commitment to excellence was recognized in 1997 when the company received the first ISO 9001 certification for achieving an international standard of quality and service specifically for service and repair of automotive and commercial vehicles and the sale of spare parts as Toyota / Lexus franchise.