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Operations Manager

13 hours ago 2024/07/04

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Job Description

1.      Monitor and improve stores sales in line with set targets

2.      Work closely with Marketing and Product Development team to recognize highest sales of hampers, trays and other products and packages

3.      Recommend local delivery channels and successfully execute plan

4.      Support CEO in analyzing sales forecasts and relevant financials on product sales for monthly, quarterly and annual sales reports

5.      Overlook hiring and onboarding of staff employees in stores

6.      Overlook training of employee on customer experience including but not limited to: product knowledge, customer service, hygiene and overall store management.

7.      Resolve customer complaints in a timely manner and share monthly report with Country GM

8.      Identify customer attraction and retention strategies and continuously monitor NPS


Skills

Qualifications and Education Requirements


  • Bachelor’s degree in Business Management
  • 10+ year experience in operations and customer service (preferably in F&B retail)
  • Knowledge of local food health & safety regulations
  • Proficient in Office Applications (Excel, Powerpoint, Microsoft Teams..)

Preferred Skills


  • Exceptional customer service skills
  • Team leadership and engagement
  • Excellent communication skills with proficiency in both Arabic and English (oral and written)
  • Time management skills


Detail oriented and results driven

Job Details

Job Location
Al Kuwait Kuwait
Company Industry
Food & Beverage Production
Company Type
Employer (Private Sector)
Job Role
Management
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Residence Location
Kuwait
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