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Job Description

  • Proactively identifying opportunities for upselling and cross-selling automotive services and products, such as extended warranties, accessories, or maintenance packages, will be part of your duties to contribute to the dealership's revenue growth.
  • As an Automotive Aftersales Executive, your primary role is to ensure unparalleled customer satisfaction during the post-sales phase. This involves handling customer inquiries, addressing their concerns, and providing expert technical assistance for vehicle-related issues.
  • Collaboration with service technicians and parts departments is essential, as you'll be tasked with accurately maintaining service records, handling billing and invoicing, and ensuring customers are informed promptly about service progress and associated expenses.
  • Part of your role involves actively recognizing opportunities to promote and cross-sell automotive services and products, including extended warranties, accessories, and maintenance packages, in order to support the dealership's revenue expansion.
  • Your responsibilities will encompass actively identifying chances for upselling and cross-selling various automotive services and products, such as extended warranties, accessories, or maintenance packages, to foster revenue growth for the dealership.
  • Your main role as an Automotive Aftersales Executive revolves around assuring exceptional customer service and happiness after a sale. This requires handling customer inquiries, resolving concerns, and providing technical guidance for vehicle-related issues.

Skills

  • Sales and Upselling: The ability to identify potential upsell opportunities for additional services or products, such as maintenance packages or accessories, is vital for increasing revenue and profitability in the aftersales department.
  • Effective Communication: Effective communication is essential for building rapport with customers, explaining technical details clearly, and coordinating with the service department.
  • Exemplary Customer Care: The role demands a high level of proficiency in delivering exceptional customer care to those seeking vehicle maintenance and repair services.
  • Upselling Expertise: Expertise in identifying upsell opportunities and maximizing sales potential is a key component of success as an Automotive Aftersales Executive.
  • Comprehensive Technical Know-How: The position demands comprehensive technical knowledge, ensuring that all vehicle repairs and maintenance tasks are carried out with precision.

Job Details

Job Location
Kuwait
Company Industry
Automotive Dealership & Distributor
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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Northern Gulf Trading Company logo
Northern Gulf Trading Company
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Northern Gulf Trading Company was established in 1976 as Kuwait’s exclusive distributor for Hyundai Motor Company. Since its inception, the company flourished and earned its title as one of the best car distributors in the region. Throughout the years, its many successes sustained the relationship with Hyundai Motor Company and grown it to comprise of all types of vehicles in various commercial sectors including trucks and buses. The company was also bestowed the privilege of being the exclusive authorized dealer for the luxury car brand, Genesis. This further diversified the company’s offering and allowed it to broaden its target audience through the provision of different requirements people may seek.

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